The Home Depot Reviews Summary

Customer Service

Pros:

• "Madeline is an awesome employee and understands customer service."
• "Maria in seasonal/garden was extremely helpful during our visit today."
• "The staff at the Toms River Home Depot is helpful and forthright."
• "The man that helped us was awesome! Very helpful ty. :) greatly appreciate it!!!"
• "Mike in the seasonal department was wonderful. He was courteous and friendly as well as knowledgeable."
• "Customer service desk was very helpful and attentive."
• "The cashier was very polite & helpful."

Cons:

• "Waited an hour for curbside pick up, contacted customer service and still waited."
• "Service at this location is terrible."
• "So disappointed! Delivery shows up and they tell me it’s a 'basic delivery' drop the huge pallet in the driveway behind my car."
• "NEVER, EVER have enough registers open-this is not a covid thing- it's the norm for Home Depot!"
• "A HIGHLY INCOMPETENT, SLOW, CONFUSED, store Employee 'GENE' that tried to log on to his computer a few times, then got booted."
• "The employees are not knowledgeable and dont make things convenient."
• "Employees would rather talk to each other than assist you."

Store Experience

Pros:

• "Another highlight was the store's cleanliness and orderliness."
• "The wide selection of home improvement items was impressive."
• "Easy to find whatever you need. If not they will ship it to store or better yet home."
• "Great location!"
• "They have everything you can imagine !!!"
• "The store's layout was well-organized and easy to navigate, making it a breeze to find the products I needed."
• "Large store. Plenty of parking. Large selection of products, ranging from cleaning products, to light fixtures, to appliances and lumber."

Cons:

• "Only 1 cashier open. Self service too many people & only one person to assist when register does not let you continue until a human checks ID and they are too busy."
• "Gotta be one of the worst all around home depots I've ever been to including inner city stores. Very low stock, nothing is where it's supposed to be."
• "This store has the worst inventory I have ever seen! Nothing is ever in stock!"
• "The toms river store is DEFINITELY not the store in the commercial, they dont even acknowledge you here, you fend for yourself."
• "many aisles were blocked with either forklifts or some kind of rubbish and I couldn't even fit my cart through."
• "The store had everything I was looking for but the staff was less than helpful when you asked for their help."
• "Recently HD has put most all outdoor power equipment behind locked cages, accessories are scarce."

Online and Rental Services

Pros:

• "They have what you need, and you buy it."
• "Using the app is another convenience."
• "When I needed to rental a power washer, I had found out that Home Depot had a whole section for tool rentals with reasonable prices."

Cons:

• "I went to Home Depot in Toms River on March 13th could of times to buy few items to install recessed lights and dryer for my newly purchased town home... this Home depot lost my business and will only go to Lowes in Toms River."
• "I ordered a Samsung washer & dryer online with everything- installation, protection plan for both appliances, etc on November 8th. My deliver date was this Saturday December 18th... This place is a joke and plays games."
• "Rental department is a complete joke rented a boom lift and they make you hook up the machine and put it back in the same spot with a parking lot full of cars nearly impossible and trust me they don’t care HD should have a decaded area just for there rentals not in the middle of the parking lot with a million cars."
• "I received an email stating my order was canceled due to availability."
• "I checked to make sure that home Depot was open till 10:00. I arrived just after 9:00 p.m. only to find a big sign on the door that the rental return closes at 8:00 p.m."
• "There online ordering is really not to good when you wanna order it says they have 4 of the item you need in that location in stock when you going to pick up they the items they don't don't have not even have one of them."
• "I was told repeatedly by several store clerks that the rental shop was closed and I had to return the next day."