Empire Cadillac of Long Island City Reviews Summary

Sales Experience

Pros:

• "Karen Herrera was the best sales person, understand me and also work hard and fast for me to leave the place faster."
• "I had the pleasure of working with a awesome gentleman with amazing positive energy name Joshua Vargas."
• "The Empire team is the absolute best from Erika the sales rep showed everything about the car."
• "Kevin Pellot and Sully Romero provided excellent customer service."
• "I worked with Karen Herrera and she was excellent, attentive and dedicated to making my purchase experience a smooth and efficient process."
• "Michael from finance was truly amazing as well."
• "I highly recommend empire Cadillac. Ask for Robert if you want great service."

Cons:

• "Continued to overcharge on the APR by adding several points on top of the approved % despite good credit and big down payment."
• "Do not fall into the hands of these people, they charged me 500 dollars for an application and they told me that they would refund me in 15 days, it has been like 3 months and they have not refunded my money."
• "Never will use this dealership again."
• "I would say, the staff is very unprofessional and arrogant with no care of people time and money."
• "You can be sure we will look elsewhere for better services."
• "Unprofessional manager. First the internet price from their website is a joke for them."
• "Worst dealership and worst and arrogant staff lacking professionalism."

Customer Service

Pros:

• "I deal with Miss Sally Perez in the Maintenance Section of City Cadillac. She is polite, helpful and efficient."
• "We felt important as clients and feel like we got a great deal after both sides negotiated."
• "I will be referring my friends and family to them."
• "Always a pleasant experience and look forward to getting my new car soon."
• "The atmosphere at City Buick GMC is very friendly and safe given the current climate surrounding public health and safety."
• "Everyone I dealt with was helpful, courteous, and accommodating."
• "They were informative, helpful and all around kind."

Cons:

• "So guy's i have took a new car from this showroom and everything was fine until i buy this car from that showroom they were nice to me and convinced me to buy the car and explained all the process, so bout the insurance i paid my insurance and everything and i had this insurance for only for one day without notifying me they cancelled my insurance but i paid for insurance and without knowing this thing i'm using my car to go outside and guy's i have proof of everything like paperwork and all they don't care about customers after their sales."
• "DO NOT SHOP OR SERVICE YOUR VEHICLE AT THIS PLACE."
• "Been almost 4 months and the claim is still open. BUYER BEWARE."
• "No rental car- supposedly/ - on. Monday morning even though my repair was about to take 2 weeks."
• "They didn’t show me camera when scratching my car."
• "Never again will we go there."
• "City Cadillac is the worst dealership. I got a flat and was on the side of the road... She said I don’t know what to tell you and hung up."

Pricing and Fees

Pros:

• "City attracted me with their low internet pricing."
• "Also, I liked that the dealer fees were very minimal."
• "Bought a used GMC Terrain with the help of Moni today. The whole process was smooth from start to finish, and I got a great car at a fair price."
• "I am ecstatic about my new purchase."
• "I bought a used 2020 Mercedes GLS 450 here and I have to say it was an easy and quick process for the first time in my life."
• "I am always satisfied when I come to service my vehicle."
• "The team at City Cadillac is the best!"

Cons:

• "A car that cost 89,200 MSRP, would have cost me $104,910. They were not only cheating me with the price, but also playing with my interest rate."
• "New management is a total Scam, they’ll lure you with online deals and once you show up at their dealership they’ll add up extra fees."
• "Financing person was nice, but didn't seem to know about current financing promotions and we were told 11.5% was a good rate even with great credit."
• "First we were told they no longer honor the service package we included in our lease package."
• "He comes back with a piece of paper saying the lease price per month is $559 per month! Meanwhile I told them 10000 times I want to be at $450 per month and they agreed!"
• "They ran my credit score on 4 different banks without giving me actual price of vehicle."
• "The worst was the finance department, which was very unprofessional and rude."