"The manager, Patrick, it is incredibly kind very helpful, and clearly runs a tight ship."
"Sales professionals at this dealership know how to work with the luxury market segment."
"Cannot say enough about the most outstanding experience I had working with Michael, Arsalan and David!"
"Our experience was absolutely wonderful and a breeze. We are repeat customers of David Nusbaum and he was just as helpful the second time around."
"I have only come here to service my car, and the service is top-notch!"
"Thanks for the Great service at Cadillac of Manhattan the senior Service Manager Patrick Martin and the service Technicians were excellent getting my Escalade in today 9/21/2023 and expediting my repair."
"The salesperson person who helped me, Justin was very attentive and helpful."
Cons:
"It seems this dealer have non experience mechanics! Service advisor ALVIA is aware of this situation!"
"Poor service i stood there for 8.5 hours just to have the transmission fluid changed on my Cadillac XT6."
"They never informed me they were selling the car we had under agreement and never returned my deposit."
"Completely dissatisfied with the horrible experience at this dealership!"
"I waited the whole day and he never called."
"If you ever decide to get your car serviced at this location; do NOT work with a Service Advisor named John."
"3 service representatives were changed during this time and I am still fighting to get a repair estimate."
Sales Experience
Pros:
"I purchased a 2024 Cadillac Lyriq since its a EV vehicle i had a lot of questions and Arsalan make sure, i got all my questions answered."
"The whole experience from the second I walked in was so professional and unlike any other dealerships I've visited before."
"If you are looking for a dealer that gives you straight forward prices with no hidden fees, Cadillac of Manhattan is the way to go."
"The process was as smooth and easy as it possibly could be."
"I am very happy with my experience at Cadillac of Manhattan."
"I definitely recommend Cadillac of Manhattan And brand specialist Arsalan Salem."
"The dealership's staff was friendly, knowledgeable, and attentive, ensuring that all my needs were met."
Cons:
"First issue was that they presented me with a contract to sign that had an additional $1295 for ceramic coating that was not a part of the original price that was agreed upon, nor was it ever mentioned."
"When I came back to them with my financing, they told me they had sold the car."
"Stay away at all costs. This dealer is the reason why folks have the bad impression that all dealers are thieves."
"Went to go look at a used Chevy Suburban the first time for 39800 and someone had put a deposit. The deal fell through and they called me. They would not sell me the car unless I financed which was ridiculous."
"Worse dealership. Listed a car for an amount and then added extra amount to me as bank fee onto the principal amount."
"They are not trusted at all."
"Stay away from this dealership. Bought a jeep here. Dave from finance added about 1500 to the selling prices and included it onto the vehicle prices."
Vehicle Service and Maintenance
Pros:
"They washed it without my asking."
"Very efficient, kind, and thoughtful service! I highly recommend."
"Highly recommend !! Our experience was seamless. Best customer service !!"
"Cadillac of Manhattan you have the best service for your car and the staff is very efficient, especially Patrick, the best."
"Had outstanding service today!"
"Patrick in the service department was excellent in helping us deal with insurance claims and getting the correct work approved."
"My advisor Patrick Martin was nice enough to squeeze me in was able to get an oil change and my 2024 emission inspection."