Jiffy Lube Reviews Summary

Customer Service

Pros:

• "The customer service here is the equivalent to 5 star hotel staff."
• "First, I would like to say I received thee very best customer service! I had help from Carl and another gentleman(forget his name)."
• "Each gentleman I encountered was very friendly, courteous, chivalrous, helpful and knowledgeable!"
• "Great customer service! After having a really bad experience at the city line jiffy lube I was hesitant to ever use a jiffy lube again."
• "The CSA/cashier we worked with was Kylil G., who was extremely helpful and friendly."
• "Barry was friendly, knowledgeable, and kept me updated at every moment!"
• "Best customer service experience I have ever had at a Jiffy Lube facility."

Cons:

• "The worker THEN said oh wait we have one for $42. Horrible."
• "I have never experienced such rude service from Jiffy Lube."
• "Very rude people there."
• "Staff were nice but didnt seem well trained."
• "Every employee was rude, difficult, and abrasive."
• "Horrible customer service. Made an absolute mess under my hood, by spilling oil on almost every surface."
• "Now I'm stuck going back and forth with some guy named Maurice who sounds like he has a fifth grade education at best."

Service Efficiency

Pros:

• "It was expensive but the staff was friendly and the service was quick."
• "Prompt service, fair prices and plenty of options to choose from."
• "Stopped by on a Saturday shortly after they opened for an oil change. Service was quick, with no line, and everyone was very courteous and professional."
• "Went for an oil change and they don’t call it JIFFY Lube for nothing! This is the fastest service we’ve received for an oil change yet."
• "Everyone works so efficiently so quickly."
• "They were completely efficient."
• "A pleasant & knowledgable staff, and super quick! I had a laundry list of things they worked on — and still was out of there within and hour and a half."

Cons:

• "Why did it take an hour to do an oil change?"
• "Received an oil change and then waited for an hour waiting for the manager to get back because the staff members do not communicate with each other."
• "i was never emailed my receipt prices were not made clear. it cost more than I expected it took longer than expected."
• "Staff was slow, lied about what my car needed, kept switching which mechanic was working on it."
• "I showed up at 4:40 PM on a Tuesday to get an oil changed and the business was closed."
• "Called ahead of time to make sure they had the filter for my car before driving there and the person who picked up did not bother to listen to my question."
• "They give you the oil change as expected but do not give you the other services as the other Jiffy Lube do such as car wash they did not vacuum inside my car or wipe the insides of my windows."

Technical Expertise

Pros:

• "James the mechanic went over all the details of each needed service with me and answered all my questions."
• "Barry, the assistant General manager and the mechanic did a great job being transparent of what my car needed done."
• "In addition to providing typical services (oil change and brakes) they also fixed my door so it doesn’t make that sound anymore."
• "The team here took great care of my vehicle and kept me updated with the delays and made sure everything was buttoned up!"
• "Danyall at the roxborogh jiffy lube was so helpful and made up for the bad experience at city line."
• "My battery happened to die when I pulled in. Buck and the team did everything in their power to help me, make it affordable, and be as patient as they could with my predicament."
• "The staff at Jiffy Lube really strives above and beyond to exceed customers needs."