Midas Reviews Summary

Customer Service

Pros:

• "Soon as you walk in, you get greeted and the gentleman that sits at the desk is very helpful."
• "Mario and Elijah were extremely pleasant and helpful, both with getting my car repaired and with helping me to get through the financing application process."
• "Kyle (my service man) and Mike the manager are two awesome guys. Their service is impeccable."
• "The staff happily fit me in quickly. 5 minutes after arriving, my car was on a lift with a technician checking it out and 5 minutes later I was out the door."
• "The customer service is professional and friendly."
• "Dak was very personable and a pleasure to work with … as was the entire staff!!"
• "The staff at the shop was really helpful. Got my car in and told me exactly what was wrong."

Cons:

• "THE MANAGER THEN TOLD ME THAT HE WOULD CONTACT ME THAT WEEK WITH AN ESTIMATE AND APPOINTMENT TIME. HE NEVER DID!"
• "What’s the use of making an appointment if the business doesn’t honor it!"
• "They have no care for there customers time."
• "I was waiting an hour and half before they told me they did not order my filter and it would be another 20-30 minutes."
• "If I'm rating for customer service then the clown at the desk needs to be retrained! Rude rude rude......customer service is EVERYTHING."
• "They closed at 6 and never called me to say they were keeping my car overnight."
• "Then I called to speak with a manager and Sean hung up on me all three times."

Quality of Work

Pros:

• "Took excellent care of my car, whilst informing me on it as much as I asked, which is a lot."
• "They took a poorly running 2005 Jeep Liberty and within a few hours had it running and handling like it was new."
• "They did, and they fixed a few screws that were loose on the splash shield- for free."
• "Thirty minutes after dropping it off they had removed the object and charged me nothing for the excellent service."
• "They fixed it perfectly and did some other minor up keep for my truck."
• "They have found and easily fixed issues on my Mercedes that other big shops couldn’t do."
• "The service was professional, timely and courteous."

Cons:

• "However, he then added about $800 in extra stuff for brand new parts that the car did not need."
• "Got front brake pads and rotors. Found out 4 months later they were the wrong size."
• "Every time I take it in, there's a magically new issue."
• "The car was then taken to an independent mechanic who inspected the brakes and rotors and found that nothing was wrong with them."
• "The car was returned to me and I was told nothing was wrong. The very next day the whole wheel popped off and my car crashed on the highway."
• "I was told I needed new rotors which my personal mechanic signed off on and said they were in great shape."
• "I asked to have the tires rotated with an oil change. They were not rotated."

Price and Transparency

Pros:

• "Transparent with my wait times and services I needed."
• "Recommend this location to anyone wait time is short price & work is right & recommended me to another place to fix my heat they found the real problem just the heating door is stuck saved me several $ 👋👍"
• "Jose at the front desk was so kind to me and did his best to get me the lowest prices."
• "I was quoted specifically for $69. If you shop around, you'll acknowledge that it is cheap in comparison to other auto shops."
• "Went there for an oil change... Total was $16, again with my own materials."
• "I was very appreciative and the price for repairs was reasonable."
• "ANTHONY JOSE and DAKOTA were ABSOLUTELY GREAT They were VERY INFORMATIVE VERY HELPFUL VERY KNOWLEDGEABLE!"