Meineke Car Care Center Reviews Summary

Customer Service

Pros:

• "The staff was courteous, professional and informative."
• "Dave was great at communication and was dealt with the insurance company."
• "They were so friendly and efficient!"
• "Customer service is amazing."
• "Front staff is great, very helpful and informative."
• "The communication, politeness and expertise was amazing."
• "The man at the desk was incredibly helpful every time I was there."

Cons:

• "I should have had a feeling about how the visit would go based on a customer that came in with complaints while I was waiting."
• "Not only did they not offer a discount or refund— I also missed my childcare that I had paid for that day— there was no apology for wasting my time."
• "Everytime I go to this Meineke it is a hassle."
• "Poor customer service, double to triple the time they quote you at check in."
• "Totally unhelpful, they seemed as though they would rather have me diagnose the problem with my vehicle rather than figure out the issue that I had explained to them."
• "They also dont communicate well, no calls back on updates or anything."
• "I have to call frequently for updates because they rarely call or answer their phone, and have no voicemail for some reason."

Integrity and Honesty

Pros:

• "I am always happy with the work and I trust them not to upsell or upcharge me."
• "I’ve appreciated that this business operates with a lot of integrity."
• "They didn’t hike the prices up like some do when they see a woman come in alone. They had integrity!"
• "They always are honest as can be."
• "They're also very honest."
• "It was the honesty that really stood out for me about this place."
• "Dave and his team feel really trustworthy."

Cons:

• "They were asking for $840 as the 'cheapest' price for front brake pads, front brake rotors, and rear brake drums."
• "I think they pulled a fast one and this was not the fist time I dealt with them regarding a similar situation."
• "they use inferior products to cut corners and costs."
• "If you are woman, AVOID. They are not honest."
• "I truly felt Meineke is just out there to screw customers and give them the run around so they do not have to pay for their faults."
• "Watch your bill when you go there because he is definitely adding on his own tip for his own pockets."
• "I will not be returning to Meineke as they are definitely trying to scam unsuspecting customers into unnecessary work!"

Quality of Service

Pros:

• "Car is driving better than it has in many years and most importantly is safe on the road again."
• "They fixed my exhaust hanger well and fast."
• "The work done on my car was exceptional so far, my car runs better than ever."
• "Took my concerns seriously and did a complete job to make sure everything was in new working order."
• "Today I got my oil checked and a tire plugged because it was leaking air. The service is always fast and everyone is professional and friendly."
• "These guys saved me a lot of money and are truly honest."
• "Thank you for fixing the mistake."