Shake Shack Cherry Hill Reviews Summary

Restaurant Cleanliness

Pros:

• "The restaurant was clean."
• "The facilities were clean. They have little games you can play while waiting."
• "It was quite clean inside."
• "Fresh food, clean tables, clean bathrooms."

Cons:

• "Floors too needed to b swap."
• "They do need to clean up a little more. It can be a little trashy sometimes."
• "The tables needed a little cleaning."
• "Bathroom was deplorable."
• "I almost slipped and fell on the bathroom floor due to how much water was on the ground it is a safety hazard."
• "They must never wipe those toys down."
• "After finding one that looked cleared off watched as a person used one wipe to clean off the tables."

Food Quality

Pros:

• "The cheese fries are excellent and the custard is tasty too."
• "Best burger I've tasted from a fast-food joint! It was sizzling hot, juicy & well-seasoned!"
• "Good burger and fries (especially with the buffalo seasoning!), and the BEST mixed lemonade (Blood Orange) I've ever had!"
• "The Bacon Cheeseburger as well, so delicious with nice crispy bacon and that classic shake shack taste that made it so special."
• "The Burger was juicy and tasty."
• "Their burgers are fantastic, as is their service."
• "So tasty and the shakes are delicious as well."

Cons:

• "The mushroom burger was very dry because of there only being a tiny bit of sauce only on the hinge of a soggy bun."
• "Food quality is usually slipshod, and on one occasion, completely inedible."
• "The WORSE fresh chicken nuggets I've ever had. They were greasy and tasted like chalk or something odd."
• "The french fries were frozen and it showed."
• "Bland burger, soggy roll, pitiful excuse for a decent bacon topping."
• "Worst food I've ever had. Burger are a tiny rip off for the price soggy and greasy."
• "The chicken nuggets tasted like rubber."

Service

Pros:

• "Even though many people were in the restaurant for the first hour, staff was very well prepared."
• "Employees remember you and make sure you are treated like a royalty."
• "Their pickup system is down to a perfect procedure, with their friendly and competent staff, it makes your experience a happy one."
• "I have to point out there was a worker - a young man who was so polite and had a great attitude."
• "Staff was very friendly & professional, food was excellent."
• "I had a warm welcome and great service from a cashier named Terry! Terry was one of the best and most positive cashiers I’ve seen."
• "Service was quick and the food hot and delicious."

Cons:

• "They need to work on customer service here."
• "My only dislike is that, there was only one staff member that seemed to care by checking around on Customers."
• "The tall slim dirty blond lady was rude."
• "Management ('Terry') had an attitude with me when I asked for new fries when I was served cold food."
• "Customer service on average is mediocre. And a few times now has been comedically bad."
• "Worse branch of Shake Shack, the cashier never stop talking to someone so she can’t pay attention to what she’s doing made a mistake of my milkshake order."
• "Counter person was so rude."