Smashburger Reviews Summary

Food Quality

Pros:

• "The burgers were delicious."
• "The food is much better."
• "The Bacon, barbecue and cheddar hamburger was the best damn burger I’ve had in a long time."
• "Their burgers, chicken sandwiches taste so fresh."
• "The burger was good, made with quality ingredients."
• "The food tasted great! It wasn't salty and the service was excellent."
• "The truffle mushroom burger is my personal favorite."

Cons:

• "The cheese was not even melted."
• "I bite into the sandwich and only tasted water but no burger."
• "Literally the worse burger I've ever had."
• "The burgers were so dry and mostly burnt they should be ashamed to serve them."
• "The beef on my burger was very inconsistently cooked with some spots well done and other spots very red."
• "Food was just okay I don't get all these 5star reviews, the burger was way over salted."
• "The burger was slightly overcooked and dry."

Service

Pros:

• "The seating was bright and exceptionally clean."
• "Ayla and Stephon were truly the greatest!"
• "Great staff. My friend lost his rings in the bathroom the day before. Unfortunately we did not find them but the manager was extremely helpful and gave me meal on the house for my troubles."
• "The manager, Matt, went above and beyond."
• "The service was excellent! From the cashier to the worker who took our food from our table when we were done, to the robot who delivered our food!"
• "The service at this Smashburger was friendly and professional and the kitchen prepared the food in a timely fashion."
• "The staff at this Smashburger really went above and beyond. The food was good, the staff was very helpful and very kind, and super nice to my kids."

Cons:

• "The worst part about this was that the cashier lied about the price difference."
• "Utterly unacceptable service!"
• "Really bad customer service and a terrible resolve."
• "I experienced the WORST customer service ever!"
• "The staff is horrible. 10/08/20 the crew that was working during close is horrible, i will never go to this store again."
• "Staff isn't friendly or welcoming."
• "Very RUDE cashier."

Value for Money

Pros:

• "Worth every dime you spend."
• "A little pricey but not crazy ridiculous."
• "They're a Lil pricey but they taste good so it's ok."
• "The food was pretty darn good! Especially considering it wasn’t expensive."

Cons:

• "Meal cost $30 without waitress. I gotta be careful how often I spend that much."
• "Food was good, but not worth the high cost."
• "It's no way someone should spend that much just for lunch...food was good BUT it's too expensive for the amount of food you get."
• "Two burgers and two fries and two drinks for $31. Not worth the wait or the price."
• "Food tastes good, but I don't think it's worth it for 8$ for a classic single let alone almost 4$ each for a regular fry and regular drink."
• "They charge very high prices like they are a gourmet burger place but the quality and consistency is absolute garbage."
• "For $21.00 I must say very disappointing."

Innovation

Pros:

• "I like that a robot brought us our food."
• "The cat robot delivery was super cool!"
• "The little robot that delivered my food to the table was a little out of whack."

Cons:

• "The ROBOT bringing food to the table was ANNOYING!"
• "The off-putting thing for me was the robot bringing the food from the counter to the table."