Shake Shack Herald Square Reviews Summary

Category: Hamburger restaurant New York

Address: 1333 Broadway, New York, NY 10018, USA

Phone: +16462300696

Rating: 4.5
based on 351 reviews.

Food Quality

Pros:

  • "The burgers are very delicious and the meat is juicy and very well cooked and the potatoes are very fresh with a perfect temperature."
  • "The food was hot and fresh. I almost always get the Smokeshack burger, which is amazing."
  • "However the food taste is just amazing with some great drinking options."
  • "Staff was incredibly friendly. Food was fresh and the fries and burgers were warm."
  • "The ShackBurger was still very good."
  • "The best Vegan Burger I’ve ever had!"
  • "The burger was nice and juicy and the toppings definitely added to its taste."

Cons:

  • "'Shroom Burger had way too much garlic in it."
  • "Not what it use to be. I had a double hamburger. It was small, very greasy, crispy on the top and well done."
  • "The ShackBurger was still very good. First time I tried the Cheese Fries and I was a bit disappointed."
  • "But also got the tiramisu shake, which was not good."
  • "Burgers were okay. No seasoning on the meat and don't know why I wasn't asked for the temperature just given a well done burger."
  • "Both were SUPER greasy & full of oil."
  • "The mushroom was deep fried stuffed with cheese which made the burger tasted really greasy."

Service

Pros:

  • "Fizzy drinks include free refills."
  • "Staff was friendly and prompt and professional."
  • "Staff was friendly and quick to clean up tables for a faster turn around since this is a popular location and can get very busy."
  • "The entire team was so friendly."
  • "Cheers to the understanding and polite cashiers."
  • "The man who called my name was great and it was very clean!"
  • "Staff did well to get the orders out."

Cons:

  • "I was ordering with one employee and I told her I would like one single shack burger and one fries, she said she didn’t get that so I had to repeat that again!"
  • "We had tech issues with the app that left us waiting for our food an extra 20 minutes."
  • "The service was slow and they missed my order since it was too loud."
  • "Unfortunately I cannot rate this establishment more then 1 star at this time."
  • "Service is Extremely slow. They are understaffed in the kitchen and 1 person on register."
  • "Service was soooo slow but what was more exhausting is to see to workers just not work and watching their phone."
  • "The customer service was not good (they were more interested in joking with each others than providing good customer service)."

Location & Atmosphere

Pros:

  • "Great location and new modern look."
  • "The place gets pretty packed, but there is a lot of space for seating."
  • "Best place near times square for quick food take away and dine out."
  • "It's a nice and accessible location."
  • "Restaurant was cosy and clean."
  • "This Shake shack is the best I have been to so far. Great customer service."
  • "The location was large and spacious."

Cons:

  • "Holy smokes is this place busy!"
  • "Since the place is usually packed, there aren't many seats available."
  • "Had to wait 10 minute for our table. Too many single diners take large tables."
  • "The place is very busy but I wouldn't attend again while in New York."
  • "It was fine, very packed."
  • "Seating is pretty limited so people end up 'hovering' in the middle of the dining area hoping they can snag a table before their food is ready."
  • "On busy days, you won't be able to eat inside and will need to take food out to a street booth set up directly above the subway where trains will absolutely scream at you for the entire duration of your meal."

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