"The burgers are very delicious and the meat is juicy and very well cooked and the potatoes are very fresh with a perfect temperature."
"The food was hot and fresh. I almost always get the Smokeshack burger, which is amazing."
"However the food taste is just amazing with some great drinking options."
"Staff was incredibly friendly. Food was fresh and the fries and burgers were warm."
"The ShackBurger was still very good."
"The best Vegan Burger I’ve ever had!"
"The burger was nice and juicy and the toppings definitely added to its taste."
Cons:
"'Shroom Burger had way too much garlic in it."
"Not what it use to be. I had a double hamburger. It was small, very greasy, crispy on the top and well done."
"The ShackBurger was still very good. First time I tried the Cheese Fries and I was a bit disappointed."
"But also got the tiramisu shake, which was not good."
"Burgers were okay. No seasoning on the meat and don't know why I wasn't asked for the temperature just given a well done burger."
"Both were SUPER greasy & full of oil."
"The mushroom was deep fried stuffed with cheese which made the burger tasted really greasy."
Service
Pros:
"Fizzy drinks include free refills."
"Staff was friendly and prompt and professional."
"Staff was friendly and quick to clean up tables for a faster turn around since this is a popular location and can get very busy."
"The entire team was so friendly."
"Cheers to the understanding and polite cashiers."
"The man who called my name was great and it was very clean!"
"Staff did well to get the orders out."
Cons:
"I was ordering with one employee and I told her I would like one single shack burger and one fries, she said she didn’t get that so I had to repeat that again!"
"We had tech issues with the app that left us waiting for our food an extra 20 minutes."
"The service was slow and they missed my order since it was too loud."
"Unfortunately I cannot rate this establishment more then 1 star at this time."
"Service is Extremely slow. They are understaffed in the kitchen and 1 person on register."
"Service was soooo slow but what was more exhausting is to see to workers just not work and watching their phone."
"The customer service was not good (they were more interested in joking with each others than providing good customer service)."
Location & Atmosphere
Pros:
"Great location and new modern look."
"The place gets pretty packed, but there is a lot of space for seating."
"Best place near times square for quick food take away and dine out."
"It's a nice and accessible location."
"Restaurant was cosy and clean."
"This Shake shack is the best I have been to so far. Great customer service."
"The location was large and spacious."
Cons:
"Holy smokes is this place busy!"
"Since the place is usually packed, there aren't many seats available."
"Had to wait 10 minute for our table. Too many single diners take large tables."
"The place is very busy but I wouldn't attend again while in New York."
"It was fine, very packed."
"Seating is pretty limited so people end up 'hovering' in the middle of the dining area hoping they can snag a table before their food is ready."
"On busy days, you won't be able to eat inside and will need to take food out to a street booth set up directly above the subway where trains will absolutely scream at you for the entire duration of your meal."