Shake Shack Woodbury Commons Reviews Summary

Food Quality

Pros:

• "The chili bowl was delicious, and the fries are to die for! Super crunchy and crisp on the Outside but soft on the inside, it's truly perfect!"
• "Delicious thin patties of meat, melty cheese, a classic sweet hamburger roll."
• "The food is consistently fresh and flavorful, maintaining the high standards that Shake Shack is known for."
• "The best burgers, fries and shake combo I have ever had."
• "Their burgers are great. The chicken burger is very crispy and tasty, their cheeseburgers are also great!"
• "The sandwiches taste so good. They are really juicy."
• "Food is delicious."

Cons:

• "The burger was really dry and my Korean sandwich was not so good don't know why they called it Korean style."
• "I expected the burgers to be better and juicier which they weren't."
• "Burger and fries taste below average."
• "The milkshake was a little over-sweetened."
• "The burger was average to rubbish, the chocolate shake was too syrupy."
• "Worse ever burger I put in my mouth."
• "The food was as disappointing as it looks in the pictures."

Service

Pros:

• "Love this place. Service is generally great and so is food."
• "Servers were very nice, and I could tell they cared about my experience. Very helpful as well."
• "Friendly Quality Service. Staff consistently cleaning and surprisingly check in on customers."
• "The service was amazing and the food was exactly as ordered and out in five mineuts or less."
• "The staff is very friendly and helpful."
• "Customer service i have to say is excellent."
• "Staff was friendly, order came fast."

Cons:

• "Nowhere to sit or stand and they made my food incorrectly."
• "Food was good but this has more to do with the inefficient service we experienced at this restaurant."
• "Terrible for ordering during a pandemic."
• "Service was awful. we told 3 different employees that it had been 25+ minutes of receiving the ORDER READY text."
• "They took way too long for the orders."
• "Just a mass of humans waiting for orders with No communication to even know when the orders are ready."
• "The cashier just says. I dunno it should of sent a text. Horrible service."

Cleanliness

Pros:

• "Clean fast service chicken didn't taste like the other shake shack but the place was clean and the service was fast."
• "There are quite a few seats and it's clean."
• "The place was very clean and neat, staff was courteous and friendly."

Cons:

• "Washrooms were very dirty though. The tables were also not cleaned."
• "The restroom was disgusting, toilet out of order and paper towels overflowing all over the trash can and floor."
• "The place was super dirty. The bathroom horrible, tables horribles, floor horrible."
• "Tables are messy and overcrowded."
• "The food was decent however the restaurant itself was disgusting smelled like urine inside the restaurant."
• "My biggest disappointment was the filthy bathrooms."
• "Not one clean table on a Wednesday night at seven."