Shake Shack Upper West Side Reviews Summary

Food Quality

Pros:

• "Always fresh and amazingly tasty, get your preferred variety of shack burger and crinkle-cut fries."
• "Their secret sauce is delicious (I would compare it to a horseradish chipotle mayo), the burgers are juicy, and the food is always well done."
• "Delicious burgers packed with taste."
• "The milkshakes are equally great - very thick and delicious!"
• "The burger is exceptional."
• "Great food. I really love their burgers. And the chicken sandwich is really juicy."
• "The food was good. The burgers were juicy and at a very good high temperature so that suggests that beef was freshly cooked."

Cons:

• "Fries are bland and burgers weren’t better than mcdonald’s."
• "Taste was below average."
• "The strawberry shakes are flavorless."
• "Chicken sandwich was too salty, i did not even finish."
• "The veggie burger were really bad tasting."
• "The Korean fries were a joke! Served cold and not really flavourful."
• "The food can be a bit salty but if you ask for less salt, they oblige."

Service

Pros:

• "The staff handled it with Grace and friendliness."
• "Kayla and JC are two of the nicest and sweetest (and most helpful) people."
• "A single instance of exceptionally friendly service deserves a good rating."
• "The staff immediately welcomed us with a smile and directed us to the kiosks to order."
• "The staff were very friendly."
• "The customer service representative up front was also very helpful."
• "All of the staff has a smile and genuinely seemed to be happy to help."

Cons:

• "Nobody from the staff intervened."
• "Her customers service was horrible and left me feeling as if I should have taken my business elsewhere."
• "And the staff seemed cranky and apathetic."
• "They customer service very bad, food very bad."
• "The servers ignored me for over 5 minutes."
• "A worker came and without a word slammed the plate on the ledge next to our table and walked away."
• "Cashier and employees have really poor attitudes and no customer service skills."

Price

Pros:

• "If you're living in NYC, it feels like a bargain."
• "The food is reasonably priced."
• "We paid roughly 20$ for a satisfying and filling lunch, great stop!"

Cons:

• "It's a bit more expensive than most fast food. However the quality of their meat is very high."
• "Still think prices are too high for burgers!"
• "It was also crazy overpriced. $42 for a couple of burgers with fries and a few drinks."
• "$8 for such a tiny, tiny sandwich is a bit much even for the quality."
• "4 dollars for a handful of french fries is literally theft."
• "To be honest the prices are too high regarding the products you get."
• "The shake was pretty good, but overpriced."

Ambiance & Cleanliness

Pros:

• "Baby put herself in a corner, a cozy spot away from people with a nice street view."
• "Plus, everything was clean."
• "The atmosphere was super cool."
• "They have a seating area in the basement, which was clean and super cute."
• "Service was good while ordering and the place was clean."
• "The upper west side location is awesome and clean."
• "The place is really tiny, but I found a place to sit in their basement seating space."

Cons:

• "Closet sized with low-quality service."
• "The restaurant feels 'dirty'."
• "The place was very very dirty.... the staff didn't really care about anything and the toilets ..... well better not tell."
• "The restaurant is filthy."
• "Bathroom was out of order, there was no protocol for clearing dirty tables."
• "All of the tables were taken and I am guessing the staff was so busy they did not have a chance to clean."
• "The place was a bit dirty too."

Location & Convenience

Pros:

• "The proximity to the history is nice."
• "Convenient to the Natural History Museum and Central Park."
• "This location is also very convenient to the natural history museum and Central Park."
• "It's very close to Central Park so it's very likely you find the place full."
• "This one has a nice view from the American Museum of Natural History."
• "The location is great as well - you can grab your order and walk past the museum to get to Central Park to enjoy!"
• "It's right round the corner from the Museum of Natural History and it worked out perfectly for our group of 11."

Cons:

• "There is limited seating."
• "But instead of assigning you to a table, they give you a number to take with you and good luck to find a table."
• "The place is small and was packed."
• "Too crowded. Unable to manage crowds."
• "Seating is very limited."
• "Is almost impossible to find a place to seat cause place is super small so pretty much everyone has to eat standing up."
• "Also hard to find tables."

Ordering & Wait Time

Pros:

• "You can order either through kiosks (more convenient if you have US phone number) inside the shop or just by the counter."
• "They manage the line very well and they're out giving out menus to keep things moving."
• "The customer service is pretty original and efficient."
• "The food is pretty reliably good."
• "The system where you order your food is very efficient and you will have your burger of choice after a couple of minutes."
• "The line moves very fast, and the food is always consistent."
• "Service was fast and friendly."

Cons:

• "It took them 45 MINUTES to prepare."
• "It’s a long time to get the food."
• "This Shake Shack is the slowest one I’ve ever been to."
• "Had to wait for a long time before getting a cashier."
• "The orders management is very poorly handled and the system put in place simply doesn't work."
• "The wait was 20min and no one in the kitchen was making an effort to hussle."
• "It takes way to long to get your order, we are waiting 30 minutes already and still no food."