"The Shack burger, cooked medium, was juicy and delicious."
"Having last eaten from a shake shack a few years ago, I must say, everything was satisfying!!!"
"Typical Shake Shack food... burgers are pricey, the shack sauce makes it well worth it."
"The beef burger is really juicy!!"
"Best Burger I had in the whole USA, and that's confirmed by my girlfriend, and two of my friends. Fresh vegetables, soft bun, juicy meat...Perfect!!!"
"The 'Shroom burger and fries are still as good especially now that the fries are fresh cut, not frozen."
"The portobello mushroom burger, stuffed with melty cheese was surprisingly awesome!"
Cons:
"Service was super slow, the staff was chatting and laughing, while my order took forever, with almost no other clients to serve..."
"We got half raw burgers, we did get new ones."
"The food was terrible. To dine-in but have all the burger be cold makes no sense."
"The chicken was dry."
"I order a korean BBQ burger that smell like rotten meat, my daughter got a regular all uncooked and not edible."
"Horribly under-cooked burgers."
"The shroom burger was mostly the same, though lacked some flavor."
Service
Pros:
"The service is A1. The best. Workers are friendly and accommodating."
"Staff cleaned up tables right after people finished so we got a window table pretty quickly."
"Mr Daniel was so sweet and understanding."
"Staff was friendly and helpful."
"Great experience, fabulous view of the Brooklyn Bridge, good service, clean tables and bathrooms."
"Staff was friendly and helpful. Food was incredible."
"The service was friendly and efficient."
Cons:
"Service is a bit slow and there always seemed to be extra staff meandering doing nothing."
"Service is horrible not friendly at all, the the run out of things, place is dirty, staff walks around and doesn’t clean."
"Horrible service! Waited at the order counter for five minutes and all the staff girls did is leisurely chat to each other."
"The workers didn't seem to like there job very much."
"Everyone is rude and act annoyed."
"Mad disrespectful. Waited for 30 mins and they forgot food items."
"Besides forgetting burgers in my order the staff at the pickup area is disinterested."
Location & Atmosphere
Pros:
"Go get a table by the window and just see the Brooklyn Bridge staring back at you."
"Central location, perfect to stop by if you are having a relaxing day by the waterfront. Beautiful views around."
"This location is wonderful during warmer weather, it has beautiful views, lots of outdoor seating."
"Located right at the amazing Brooklyn bridge park, this location actually has a bit more seating than I've noticed at other new York locations."
"The best part is walking out to the pier across the street and looking at the view of downtown."
"If you come to visit Brooklyn bridge you have to visit DUMBO. Down under the bridge. There are a lot of good restaurants and the view of downtown Manhattan is espectacular."
"This store is really nice as you can have a good view on the Dumbo and Brooklyn Bridge Park."
Cons:
"Seating is a problem, as you have to wait for others to finish to sit down.... so keep that in mind..."
"Only one available bathroom at the time."
"The washrooms were dirty."
"Toilets were dirty."
"Only one functioning bathroom with a looong line."
"The inside was busy, and actually needs to be expanded though. Doesn't take much to fill up the place."
"inside smells horrible, like a washroom."
Price & Value
Pros:
"Great burgers with delicious meat, fries OK, prices low."
"The burgers are not expansive (around six dollars), especially regarding the quality of the meat and the other ingredients."
"Simple fresh ingredients! The burgers here always hit the spot!"
"Great place to grab a quick, affordable bite to eat near the bridge."
"The hamburger is super tasty (a little expensive compared to other places, around $9) and the fries are very good too."
"It's a little expensive but worth it for high quality food."
"Two double cheesesburgers, 1 cheese and one regular fries and two shakes was almost $40. Not cheap, but worth it."
Cons:
"A 1/4 pound burger for $8.00 double stock for $10.00 dollars. Serve inside a bag. Maybe we were looking for a real New York burger. Over price."
"Pretty good burgers and fries for this area. However, if you've ever been to an In-N-Out burger on the west coast the prices and lack of fresh onions at Shake Shack may disturb you."
"The prices have skyrocketed and the flavor has taken a step back."
"The food is pricey for the quantity you get, however good."
"Fantastically overpriced for small, squishy burgers and sandwiches."
"This Shake Shack is definitely more expensive than the others!!"