Shake Shack Dumbo Reviews Summary

Category: Hamburger restaurant New York

Address: 2 Water St, Brooklyn, NY 11201, USA

Phone: +13474352676

Rating: 4.3
based on 239 reviews.

Food Quality

Pros:

  • "The Shack burger, cooked medium, was juicy and delicious."
  • "Having last eaten from a shake shack a few years ago, I must say, everything was satisfying!!!"
  • "Typical Shake Shack food... burgers are pricey, the shack sauce makes it well worth it."
  • "The beef burger is really juicy!!"
  • "Best Burger I had in the whole USA, and that's confirmed by my girlfriend, and two of my friends. Fresh vegetables, soft bun, juicy meat...Perfect!!!"
  • "The 'Shroom burger and fries are still as good especially now that the fries are fresh cut, not frozen."
  • "The portobello mushroom burger, stuffed with melty cheese was surprisingly awesome!"

Cons:

  • "Service was super slow, the staff was chatting and laughing, while my order took forever, with almost no other clients to serve..."
  • "We got half raw burgers, we did get new ones."
  • "The food was terrible. To dine-in but have all the burger be cold makes no sense."
  • "The chicken was dry."
  • "I order a korean BBQ burger that smell like rotten meat, my daughter got a regular all uncooked and not edible."
  • "Horribly under-cooked burgers."
  • "The shroom burger was mostly the same, though lacked some flavor."

Service

Pros:

  • "The service is A1. The best. Workers are friendly and accommodating."
  • "Staff cleaned up tables right after people finished so we got a window table pretty quickly."
  • "Mr Daniel was so sweet and understanding."
  • "Staff was friendly and helpful."
  • "Great experience, fabulous view of the Brooklyn Bridge, good service, clean tables and bathrooms."
  • "Staff was friendly and helpful. Food was incredible."
  • "The service was friendly and efficient."

Cons:

  • "Service is a bit slow and there always seemed to be extra staff meandering doing nothing."
  • "Service is horrible not friendly at all, the the run out of things, place is dirty, staff walks around and doesn’t clean."
  • "Horrible service! Waited at the order counter for five minutes and all the staff girls did is leisurely chat to each other."
  • "The workers didn't seem to like there job very much."
  • "Everyone is rude and act annoyed."
  • "Mad disrespectful. Waited for 30 mins and they forgot food items."
  • "Besides forgetting burgers in my order the staff at the pickup area is disinterested."

Location & Atmosphere

Pros:

  • "Go get a table by the window and just see the Brooklyn Bridge staring back at you."
  • "Central location, perfect to stop by if you are having a relaxing day by the waterfront. Beautiful views around."
  • "This location is wonderful during warmer weather, it has beautiful views, lots of outdoor seating."
  • "Located right at the amazing Brooklyn bridge park, this location actually has a bit more seating than I've noticed at other new York locations."
  • "The best part is walking out to the pier across the street and looking at the view of downtown."
  • "If you come to visit Brooklyn bridge you have to visit DUMBO. Down under the bridge. There are a lot of good restaurants and the view of downtown Manhattan is espectacular."
  • "This store is really nice as you can have a good view on the Dumbo and Brooklyn Bridge Park."

Cons:

  • "Seating is a problem, as you have to wait for others to finish to sit down.... so keep that in mind..."
  • "Only one available bathroom at the time."
  • "The washrooms were dirty."
  • "Toilets were dirty."
  • "Only one functioning bathroom with a looong line."
  • "The inside was busy, and actually needs to be expanded though. Doesn't take much to fill up the place."
  • "inside smells horrible, like a washroom."

Price & Value

Pros:

  • "Great burgers with delicious meat, fries OK, prices low."
  • "The burgers are not expansive (around six dollars), especially regarding the quality of the meat and the other ingredients."
  • "Simple fresh ingredients! The burgers here always hit the spot!"
  • "Great place to grab a quick, affordable bite to eat near the bridge."
  • "The hamburger is super tasty (a little expensive compared to other places, around $9) and the fries are very good too."
  • "It's a little expensive but worth it for high quality food."
  • "Two double cheesesburgers, 1 cheese and one regular fries and two shakes was almost $40. Not cheap, but worth it."

Cons:

  • "A 1/4 pound burger for $8.00 double stock for $10.00 dollars. Serve inside a bag. Maybe we were looking for a real New York burger. Over price."
  • "Pretty good burgers and fries for this area. However, if you've ever been to an In-N-Out burger on the west coast the prices and lack of fresh onions at Shake Shack may disturb you."
  • "The prices have skyrocketed and the flavor has taken a step back."
  • "The food is pricey for the quantity you get, however good."
  • "Fantastically overpriced for small, squishy burgers and sandwiches."
  • "This Shake Shack is definitely more expensive than the others!!"
  • "Prices a bit steep though."

Thanks! Your review is awaiting moderation.