Smashburger Reviews Summary

Customer Service

Pros:

• "The staff was very friendly and professional."
• "Also the manager was quick and efficient with a minor situation which made our experience even better."
• "We had Starr as a cashier, she was so helpful! This was our first time and came in with hungry and tired babies. She was patient and answered all of our questions."
• "The service was excellent."
• "The crew here are some of the hardest working in the city."
• "Staff was nice and trying their best."
• "Employee Wesley was awesome!!!"

Cons:

• "Gentleman filling bags was very rude to customers."
• "The cashiere was not at all attentive and kept questioning what we ordered."
• "Absolutely NOOOO customer service Bethzaida rung me up and looked like I was bothering her phone time."
• "Zero acknowledgment from service staff, phones are more important."
• "When I asked about my order they were rolling their eyes instead of getting to work."
• "The so called Manager lady was so rude."
• "One member of staff was a bit arrogant."

Food Quality

Pros:

• "If you're looking for a delicious and juicy burger in downtown New York, look no further than Smashburger!"
• "Delicious burgers. Fries hit the spot too."
• "The burgers were really good. Juicy and well garnished."
• "The beef brisket and bacon were the highlight."
• "The burgers are cooked to order and are always juicy and flavorful."
• "The food is always hot, fresh and perfectly cooked."
• "The patties were so fresh and juicy, really good."

Cons:

• "The burger was actually a bit dry and lacked flavour."
• "Burger was okay and fries seemed not so fresh."
• "Ordered a grilled chicken sandwich and Got uncooked chicken."
• "Received cold, almost stale fries with my order."
• "The burger was dry and over salted. The fries were not fresh."
• "Buffalowings were clearly expired."
• "The food was cold and tasted like it had been sitting there for ages."

Cleanliness

Pros:

• "Upstairs seating and bathrooms were clean."
• "The bathrooms were clean too."
• "The place is clean and courteous staff."
• "Upstairs was spotless, so was bathroom."
• "The service was good, dining area was clean (2nd floor)."
• "They have an elevator and two clean unisex bathrooms on the second floor."
• "The bathroom is also on the 2nd floor and usually clean also."

Cons:

• "The dinning areas looked as if they don’t clean it throughout the day."
• "The restaurant was an absolute wreck. The floor was soaking in spilled soda, and just piles of trash laying about."
• "The restaurant itself was not very clean and everyone was fighting to use the washroom which was absolutely disgusting."
• "Look and Hygiene of the Restaurant was more then bad see Photos."
• "The upstairs area was also very dirty and not cleaned properly."
• "The seating area and restrooms were filthy."
• "The store was not very clean the tables had not been cleaned and an overflowing bin bag by soda machine upstairs really disgusting actually."

Service Efficiency

Pros:

• "The service is quick and a staff member brings you the order once ready."
• "It was almost hypnotic to observe the finely tuned New York rhythm they worked together."
• "The staff is friendly and efficient."

Cons:

• "Waited another 42 minutes to get the order."
• "I receive my order a bit delayed."
• "Super slow service and appear to prioritize the delivery app orders."
• "After 45 minutes I still had not received my order (a single order of regular fries)."
• "We waited for 30 minutes for our orders, we had to wait additional 15 mins for 2 shakes."
• "Took 20 minutes to get to the front of the line."
• "A nearly 30-minute wait to place an order is a recipe for disaster."

Overall Experience

Pros:

• "Will definitely eat again."
• "Congrats on the improvement!"
• "Love Smashburger! The best Sweet Potato fries & I always order the Bacon Avocado Turkey burger."
• "Great staff, had a double bacon smash burger & it was delicious."
• "Overall, I had a wonderful experience at Smashburger in downtown New York."
• "Food was delicious and service was great."
• "The food was great."

Cons:

• "Worst burger place I have ever been to! (and I have been in many)."
• "the food was horrible, the 45$ worst spent of my life."
• "Avoid delivery from this location - seems like a ton of people are having similar issues."
• "Make yourself a favor and go to another place."
• "Omg such a bad experience and waste of money."
• "Not coming back !!!! Sadly to say I’m very disappointed."
• "My first visit to a Smashburger and likely my last. Disappointing..."