"Krystal or Crystal should teach Customer Service courses and be recognized for her pride in work and self."
"Nelson at the counter was wonderful with his assistance and his professional manner."
Cons:
"Workers were pleasant but I did not understand why one told me o needed a battery although he did not have equipment to test battery and wanted to sell me a battery."
"Horrible service, they held my car for a week with them telling me they were waiting for silverrock approval to get what my car needed to be fix."
"Pepboys customer service is very poor. I was on hold for almost an hour."
"They made me contact pepboys customer service to be heard. They are trained to give the run around."
"The customer service at Pep Boys was incredibly lackluster."
"The staff seemed disinterested and unhelpful, providing minimal assistance and failing to address my concerns adequately."
"Their attitude toward customers was dismissive, leaving me feeling like an inconvenience rather than a valued client."
Service Efficiency
Pros:
"Once my car was finished she called to tell me it was ready and the recommended repairs that needs to be done."
"Luis explained there was a wait and showed diligence in trying to change my brakes in a timely manner."
"Because I waited so long, they reduced the price a bit."
"Great service! just due to the coronavirus pandemic very slow."
"I went in today for service and the technician did a wonderful job."
"I had the pleasure of being taken care of by Orlando and Patrick, they were amazing."
"I had a really pleasant experience with front desk Associate Mikah and my technician Antonio both were class acts."
Cons:
"They are unable/ unwilling to get parts that are out of stock and force you to order them yourself."
"I was quoted a time of 1 1/2 hours to get my car repair. 4 hours later I am still waiting."
"11 days and $3600 later I get my car back today (5/17/24) and no more than 5 hrs later did it break down again."
"This service center has rude employees and lack of staff and urgency."
"I was given an appointment for 9:00 am, came in at 8:45 am for a simple battery purchase, it’s been 1 1/2 hours and they haven’t even started."
"Avoid at all costs. I brought in my car for a simpler oil change and it took them 17 days to complete it."
"Terrible wait time for services. Even with an appointment for 10:00am I left the location almost at 6:00pm."
Honesty and Professionalism
Pros:
"This is the Tremont location, he didn’t rip me off or tell my tires need to be replaced. Very reasonable."
"Everyone who helped us at this Pep Boys location was incredibly knowledgeable and accommodating."
"Great experience. Fast and did exactly what I asked without any hard sell or anything I didn't need."
"Thank you Alex for being honest."
"I was grateful to have Nestor as the service manager and Janeal as the technician."
"They took care of my car as if they were working on their own."
"Chris is the Best... Nobody else will touch my car. I thank u Pep Boys."
Cons:
"Upon receiving my vehicle back, I discovered that they had charged me for services they never performed."
"Went in for a NYS inspection and I was told lies that my vehicle failed because of my rear brakes and tires."
"They are complete liars and are super unprofessional."
"They misdiagnosed an issue with my car, charged me almost $2000 to fix it."
"I paid $1500.00. three days later check engine light came back on."
"They do not honor promotion or have put extra stuff in the bill to compensate for the promotion."
"They lie to you about what service has been done."