"The manager, who happened to be upfront at the time I came in, was professional and courteous."
"Can I say “Thank You” to the team at Pep Boys."
"What a wonderful staff!! Came in with my mother to fix a flat tire issue on her car. They inspected the damaged tire, couldn’t repair it, and replaced it all within an hour."
"Customer service was fantastic. The crew working on Sunday were professional and courteous."
"Very friendly and helpful. I needed to get new tires and they told me my brakes needed to be changed, so I did so…."
"WE WERE IN NEED OF SOME EMERGENCY SERVICE WE STOPPED BY PEPBOYS IN PARLIN AND ANTHONY PROVIDED US WITH PROFESSIONAL AND REASONABLE EXPERT ADVISE AND SERVICE!"
"They were able to accommodate me quickly, gave me the absolute best price, and went above and beyond in customer service."
Cons:
"I went to this place in Old Bridge for an oil change and the young lady in the front had an attitude."
"It's baffling how a supposedly reputable establishment like Pep Boys could operate with such blatant disregard for customer satisfaction."
"Came in for a schedule tire change girl at the front corner had her feet up sleep like i was disturbing her told me they too busy id have to reschedule a schedule service rather spend 700$ somewhere with no attitudes"
"I am regretting having my car fixed at this store. They're very disorganized and the guy at the front of the store is very rude."
"The service person seemed annoyed during pickup, making me wait an additional 20 minutes for no apparent reason."
"Very rude management. Didn’t help, even didn’t try to help."
"Customer service from this place is awful, stocky dude up from acts like he hates his life, job, and everyone around him."
Appointment and Timeliness
Pros:
"Got appointment same day and had tires and oil change done."
"Came in for new tires and alignment was in and out fairly quickly."
"Made an appointment the night before. Showed up 20 minutes late(my fault) was told it was alright and they were aware I was in a rush."
"I needed a tire on my way to work. I spoke with Brian, he told me to come right in. I was in and out of there with a tire and a wheel alignment in about 40 minutes!!"
"Jay had my tires changed within an hour, texted me an invoice to pay online and had everything settled up."
"They did an amazing job. Brian coordinated everything and they managed to put 4 new tires on my car, perform an oil change and install a brake light super fast."
"I recommend this Pep boys to anyone in the area."
Cons:
"Don't bother to make your appointment on pep boys website because the store seems to have its own appt schedule."
"Signed up 2 days in a row at 4:00... Just wasted my time!!!!!"
"I see they changed personnel and manager. Like always made an appointment for 11:30am, dropped my vehicle off, called at 2pm to see if my vehicle was ready. Was told yes so I Uber back to the shop for them to tell me it will be another hour or so."
"They canceled my appointment. They attempted to call but didn’t leave a voicemail."
"Made a 10am appointment for an oil change... it will probably not be until noon when they can get to my car."
"They gave me an appointment for 6:30pm and when I got here the manager 'Rah' said they were closing in 30mins and we needed to drop the car off."
"Made an appointment for 12pm... when I came back at around 12:15 to check on things they had just brought a different car onto the alignment rack."
Quality of Service
Pros:
"I had to go to pep boys for a plug in my tire... Service and prices were great!"
"As a woman going to any mechanical place I've had people try to pull the wool over my eyes before. But I've always stuck to my guns and just walked away. This place, I'm so happy to say, was NOT one of them."
"I am grateful to Nico Gregg at Pep Boy at Parlin, NJ for his professionalism to resolve a battery warranty replacement on the same day I talked to him."
"The tires I needed were rare and only this place had them in stock."
"Excellent service reasonable prices."
"Went to get a tire repair and thought I had one nail, found out 2 nail punctures, they prorated my tire, gave me free road hazard since the original tire was only 7 months old."
"I am a satisfied customer that will comeback for service to this team that care for their customers."
Cons:
"Brought my car in for a window repair, they noticed front brakes worn down so they replaced the pads, but didn’t check my back pads?"
"Well for starters I am not pleased with the service we had from them, we went for a change of front tires end it up paying almost $600 dollars!!!"
"People Boys do the work as well, they are polite and friendly, include a free tow if less than 10 miles..."
"I waited for 2 1/2 hrs and my car wasn’t even started!"
"This location has about 8 bays. I've only ever seen 2 being used."
"Extremely Disappointing Experience at Pep Boys of Parlin."
"Went there for a serpentine belt install made me wait 7hours only to tell me engine is shot."