Address: 305 E Lancaster Ave, Wynnewood, PA 19096, USA
Phone: +16102284159
Rating: 3.3
based on 111 reviews.
Customer Service
Pros:
"Winton and Terrell were extremely professional and personable."
"Even though I only required repair of a leaking tire, the staff were very accommodating, friendly and courteous."
"The service is always great; I always know how much time I am going to be spending there."
"Front of house staff were extremely friendly and helpful!"
"Service was great, communication was excellent, and my experience was gimmick and hassle free."
"Nice folks, clean (bathrooms too), quick, courteous, professional for alignments."
"The staff is helpful & friendly."
Cons:
"Unfortunately, my experience with the Wynnewood Firestone today was the worst customer service experience I have EVER had in any service industry."
"Giving me an impression that this Firestone location is unprofessional and lacks courtesy."
"I WILL NEVER GO BACK TO THIS STORE AGAIN."
"This is the last time I walked out and will never return. There are so many other places that appreciate your business and time. Skip this place."
"AVOID this Firestone location!"
"This place is disappointing. Slow and inefficient."
"I will not recommend taking your vehicle to this location as they clearly do not stand behind their word and are unable to provide the service which they promise."
Quality of Work
Pros:
"The repairs ended up being more extensive than originally thought and they quickly did the work, gave me a discount and charged me a decent fee, and returned my car in time to make my important dinner in time."
"Once again they got my car all beautifully fixed up without charging me for stuff I didn’t need."
"Not only did they replace the tires and perform an alignment, they also performed engine & brake Courtesy Checks."
"These guys really make an effort to complete the work timely."
"I needed 2 oddly sized tires in a pinch, and Firestone was able to help!"
"They've successfully taken on more complicated jobs than I ever expected, which saved me money from having to take the car to the 'stealership'."
"Brakes started grinding at 3:00 on Sunday, called to see if they could look at it that day. Car was checked out and new brakes put on at a fair price by 5:00 same day."
Cons:
"I found the mechanic that worked on my vehicle did a lousy job doing the alignment that actually didn't improve at all and never even bothered to do the tire rotation I had asked for."
"They messed up the alignment."
"Not only did they fail to adjust the air pressure but on reviewing the results it seems that they did an alignment on a front wheel drive Volvo cx60 or gave me the wrong documents."
"These people will lie and make stuff up about your car to make you fail an inspection and tell you your car needs thousand dollars of work."
"This time, when they put the inspection sticker they ripped off a section of the tinted coating and left the rest hanging on the dashboard."
"They clearly misrepresented the mechanical condition of the vehicle using the looming threat of an inspection due date as a way to coerce me into agreeing to repairs that were unnecessary."
"First off they're very fraudulent and deceptive in their practices."
Pricing and Charges
Pros:
"The prices are less expensive than taking my car to the Toyota dealer."
"We purchased a lifetime alignment package, which pays for itself after two alignments."
"I've since driven 200 miles without complaint."
"My car was ready in just under 3 hours. Plus, they are MILITARY/VETERAN FRIENDLY!"
"Got my new tires and went on my way!"
"I was quoted 600 bucks for an oil and transmission fluid change."
"I went elsewhere and was able to get it done for $192.64."