"The burgers were fantastic, making it worth the wait!"
"This place was super crowded and packed but the burgers were really good! The fries tasted good and were well seasoned."
"But what put it over the top for me was the spicy-sweet gochujang mayo sauce that came with Chick N Bites. Absolutely finger licking good !!!"
"The Mango Passionade Lemonade is delicious."
"I LOVE THE AVOCADO BACON BURGER it was absolutely scrumptious."
"The Black Truffle Burger is just beyond delicious."
"The nuggets were amazing. Great ratio of chicken to breading with a good flavor."
Cons:
"The burgers are starting to look like stake&shake,burn on one side medium on the other,with no taste."
"Both burgers we ordered at this location: New Korean style and Shake Shack burgers were burnt, very oily."
"The cheese burger was mediocre and the cheese for the fries was so thick I had to add milk and reheat it in the stove."
"The food used to be good but I feel it is tasteless this time around."
"I’m just totally shocked at how terrible the veggie burger was."
"The fries were mid but it’s ok because the avocado bacon burger was absolutely scrumptious."
"Burger tasted good but the pattie was MUCH smaller than I expected!!"
Service
Pros:
"Some of the people who work here are truly stellar."
"Great customer service."
"The staff is friendly and the service is quick."
"The customer service was great, they were very patient and respectful."
"The cashier, i believe his name is Kevin, he truly knows customer satisfaction and knows how to talk to people."
"Service was excellent and the food was soooo good."
"This location is very convenient- staff is kind & friendly."
Cons:
"Terrible attitude, they act like they genuinely hate their work and all the people they have to interact with."
"The crew was not welcoming, and the lady at the counter did not accept ordering a burger without cheese."
"Really frustrating when you are on your lunch break or similar and there is literally an employee blocking the door and upon trying to open it the first words you hear are 'gonna be a 30min wait..line starts over there' while pointing a block down the street."
"the service was impossibly slow. my order was a chocolate milkshake which i waited 20 minutes for then got the wrong order."
"Will not go back to this location because of how the cashier treated me."
"Straight up horrible experience. What kind of fast food place makes you wait a whole hour."
"It took a while to get our orders placed, and then we waited for the food."
Seating and Facilities
Pros:
"Definitely recommend coming here and sitting outside to enjoy your food."
"There are tables and chairs in a plaza outside."
"No indoor seating, but they have a good number of outdoor tables."
"This location is also wheelchair accessible."
"It's a convenient location for Midtown West."
"Service is quick and staff 👨🍳 is welcoming!"
"Best thing about this shake shack is the location."
Cons:
"Note that this is a takeout branch only. If you want to dine there, you have to eat outside."
"no indoor seating either, there’s one table but it is always roped off."
"There are no washrooms here.... :("
"Really disappointing. I wish I would have gone to McDonald's instead. Place was super crowded and hectic with nowhere to sit."
"Incredibly disappointed at this restaurant concept where there is no seating area."
"It was bad enough that it was cold out and there's no inside dining available."
"This location basically has nowhere to sit, so be prepared to carry out."
Pricing and Value
Pros:
"The food is always delicious and we tried the new shake but it was so sugar loaded😋 we have SS a block away from our house too👍🏽"
"Prices were fairly reasonable."
"Well worth it if you brought the kids and need a quick meal or snack at a normal price."
"I also get the free fries at here when it was the time showing the fully vaxxed card and get free fires with the purchase of the burgers haha…will always come back."
Cons:
"The burgers are always great, but $17 for a double plus a shake is a little too much."
"But the restaurant is so dirty. Floor, tables, toilet; everything is nasty. And it’s very expensive."
"Portions are small for the price. According to the manager, corporate policy is to fill the drinks 3/4 with ice and no -refills are allowed."
"The prices are also higher than in other locations."
"Since it was called Shake Shack, I thought the shakes would be much tastier than other place. In the end, it felt the same as a shake from Chic-Fil-A."