"It is located in Hudson yards Mall and is on the 4th floor Just beside the entrance of the Edge and in front of Jack Coffee."
"Love that the Hudson Yards location has a kiosk for debit/credit purchases."
"This place is a nice location for those in and around Hudson Yards."
"Great place if you’re planning to do the Edge as it’s located right next to the entrance!"
"It’s in the Hudson Yards mall... It’s on the 4th floor in the mall and we already know how delicious Shake Shack is."
"This Shake Shack is located in the large, very modern, and new mall of Hudson Yards."
"This is a great shake shack. Conveniently located in Hudson yards, food came out quickly, and has mobile ordering and kiosks."
Cons:
"The place can get crowded and hard to find a table to sit and eat."
"Very busy and crowded. Lots of people line up."
"The place in hudson yards is a little bit crowed compared to other locations."
"It’s right next to the entrance to the Edge so there is a huge crowd during busy hours."
"It was totally impossible to find a seat in the restaurant and in the tables right in front of it when we were there."
"Seating, as usual, is quite scarce."
Service
Pros:
"It's well run, with excellent customer service, and it offers lots of seating options inside the restaurant as well as outside."
"The staff is very friendly and attentive and very good with covid precautions by cleaning the table every time a customer leaves."
"The cashier was energetic and knowledgeable about the menu and you can even see the people in the back cooking with smiles."
"The staff here are super friendly and the food was delicious."
"Staff were very pleasant, chap who looked after our gluten free order was very knowledgeable and accomadating."
"Dennis was the worker who helped us the whole time and he truly made the experience great."
"Despite being understaffed all the employees were very polite and efficient."
Cons:
"5 of the 6 ordering screens were broken."
"I was at shake shack and my sister ordered me a BLT burger... her co worker possibly a supervisor or manager was extremely rude, unprofessional and unhelpful."
"One of the staff member was angry because I was looking at the menu."
"Really bad service, I wanted to pay cash and they put me out in front of the door and asked to wait until a cashier is available."
"The staff is very chaotic and serving takes a long time because of noting wrong names."
"Please beware that the employees here are dishonest."
"The man on the register 12/27/2024 around dinner time was extremely rude and unhelpful."
Food Quality
Pros:
"Very good place to eat a fast food with nice taste and quality, prices are not high."
"We ordered the Korean burgers, drinks and hotdog and chicken sandwich. All were delicious."
"The fries are rich and crunchy."
"Food is amazingly good - worth every dollar."
"The burgers were my favorite, they were juicy and a good size."
"The Pudding Shake is pretty awesome and very thick with groundnut power sprinkle on the top."
"The burger served in Shake and Shack are one of the best in New York."
Cons:
"Food seemed like it would have been great if hot... it was stone cold."
"After waiting and waiting decided to go back to check and it was stone cold."
"Our fries weren’t very good."
"I would leave zero stars if I could, l was on my phone eating and when I looked down almost threw up $10 dollars for a raw burger."
"The Korean spicy cheese fries have too much sauce on it."
"The cheese sauce had no flavor. Burgers were just greasy."
"Our buns were drenched in grease, the fries weren't even hot, or warm at the very least."
Value
Pros:
"Considering the price of food in New York, the price was reasonable."
"We fed a family of 6 for under $65 which in NYC isn't that easy to do."
"Affordable price for the quality of the food. We recommended 100%."
"Delicious, quick and affordable option to grab and go in the Hudson Yards area."
Cons:
"So disappointed with Shake Shack. The burger size has shrunken a lot after covid while the price increased."
"The burger patty was rather small, as was the basket of fries, considering the cost of over $16.00 (small soda included)."
"Also it’s expensive!!!! So TRAIN YOUR EMPLOYEES!!!!!!!"
"Their milkshakes are a little pricey for the size, but it’s really good! Just the right amount of creamy."