The Burger Shack Reviews Summary

Food Quality

Pros:

• "The burgers were cooked and topped as requested."
• "The fries were on point too."
• "The burgers here are amazing, with fries to match, totally scrumptious."
• "Stuffed burgers are fantastic, and with a side of boardwalk fries you can't go wrong!"
• "Burger was cooked perfectly and the taste was out of this world."
• "You can taste how fresh the ingredients are. Everything is made with love."
• "Fresh made burgers stuffed with toppings inside the patty. Delicious!"

Cons:

• "Burgers are bland and not a lot of stuffing and get cold very fast."
• "The food completely lackluster."
• "No flavor to meat."
• "These burger were not what were thought we'll be eating."
• "With lean meat there isn't a whole lot of flavor."
• "Burger was mostly dry, the bacon pieces on the burger were rubbery."
• "The burgers are not as juicy as you expect from most burgers."

Service

Pros:

• "The people who work there welcome you in and make you feel like family."
• "The staff were all great! Super nice and helpful."
• "Always greeted with a smile and feel extremely welcomed and appreciated."
• "The staff in there are amazing, and they go far and beyond to ensure customer satisfaction."
• "The gentlemen working the counter even asked how I would like my meat cooked, and once brought out was spot on."
• "The staff is always checking in to see if you enjoyed your meal."
• "The folks behind the counter are always so nice."

Cons:

• "Service is now erratic and terrible."
• "The second one however was very rude and did not want any part in fixing anything."
• "I was not wowed and didn’t receive my correct order."
• "After telling them we found a hair in the food we got a nasty look, like it was our fault."
• "40 mins after I placed the order, we were told they don't do delivery and either go pick it up or cancel my order."
• "They were short staffed and it was peak lunch hour so a bit of a wait to place order."
• "Food is fantastic but service is a little wanting."

Cleanliness

Pros:

• "The place is very clean and cozy."
• "The entire place, including the bathroom, was very clean."
• "Place is spotless clean."
• "THIS FOOD ESTABLISHMENT IS SPOTLESS AND FRIENDLY."
• "The place was clean the staff was very helpful and courteous."
• "Place is spotless clean."
• "The restaurant is quaint and small but with plenty of space and CLEAN!!!"

Cons:

• "The building itself, is filthy and unappealing inside and out. The walls behind the front counter are disgusting. Very unappealing."
• "Saw girl put her hand into what looked like either a square silver metal pan of mushrooms or onions and then added to top of burger on grill top, then wiped hands on apron/pants. Did not wash hands in between orders. NO GLOVES."

Value

Pros:

• "Good food reasonable prices."
• "Awesome prices."
• "At around 10 per burger the price was definitely worth it."
• "People who mention it is expensive for a burger - I say it is worth it for quality product the whole way around."
• "Tasty burgers at a fair price."
• "Worth every cent I have ever spent here."
• "I got burgers and fries for less than $10 which I feel is an awesome bargain now a days when you go to a burger joint."

Cons:

• "I thought this was a cheap place to get old fashioned hamburgers, but it's overly priced and sub par at best."
• "Over priced."
• "Their food is too expensive, even if better than most local places, to be handled so improperly and without care."
• "The price was listed at $9.99 for the burger. But I was charged $13.77. A nearly 40% difference without any notice or explanation."
• "They wanted to charge me extra for lettuce and tomatoes on my burger."
• "Not worth the $45 we spent."
• "This place is very over priced and doesn't taste any different from a regular burger place..."

Variety

Pros:

• "Other items they have include Vegetarian/Vegan options, Wraps, Salads, Various Sandwiches, and Hot Dogs."
• "They have a great menu that is constantly seeing additions and new unique burger ideas!"
• "They had plenty of different kinds of burgers and wraps."
• "All the choices of burgers/specialty sandwiches....you could ask for...some i didn't even think of, but they did."
• "Besides burgers they also have specialty hot dogs, wraps, salads, sandwiches, and wings."
• "They also have great vegetarian and vegan options."
• "Don't be fooled by their name, this place has way more than just amazing burgers!"

Cons:

• "The kid's menu is especially expensive given the tiny portions and not all toppings are free."