BurgerFi Reviews Summary

Category: Hamburger restaurant New York

Address: 719 86th St, Brooklyn, NY 11228, USA

Phone: +17188360836

Rating: 4.4
based on 168 reviews.

Food Quality

Pros:

  • "Burger was delicious one of the better chain burgers I've had."
  • "The BurgerFi Cheeseburger with the double patty was awesome. The meat was tender and juicy, the lettuce, tomatoes and dressing all fresh."
  • "Burgers are juicy on a nice toasted bun."
  • "The CEO is a must try with the wagu beef and jam! The tenders are also delish."
  • "The food is delicious and the portion sizes are generous and they will definitely have you filled up."
  • "The food was of very good quality, the atmosphere was very vibrant and the employees were very polite friendly and professional."
  • "The burgers taste fresh and are very filling."

Cons:

  • "The Bbq rodeo burger which tasted a bit bland with the taste of barbecue sauce being really strong."
  • "Ordered delivery and the burger patty was literally still a little frozen at the center!"
  • "Bland boring burgers. Overrated. No better than Burger King."
  • "The fries were cold and disgusting so were the burgers, no grill or smokey flavor at all…the beef patties tasted like they were microwaved or boiled."
  • "The burger was undercooked not put together very well."
  • "The burger was very salty."
  • "However, the meat was very over salted towards one side of the burger."

Service

Pros:

  • "The staff was kind."
  • "Waitress was extremely nice & friendly too, excellent service by far."
  • "The service is always amazing and there so nice and accommodating."
  • "The staff BRINGS THE FOOD TO YOU!"
  • "Service was friendly and prompt."
  • "The staff is very friendly and helpful."
  • "Service is friendly, and order times are good."

Cons:

  • "Despite being the only person in the place, my order took 20 minutes, almost ran out of lunch time."
  • "Staff isn't interested taking orders."
  • "Food is good but service is terrible. 3 people running the place on friday night."
  • "The only thing consistent is that your food will be ice cold when delivered."
  • "They did not seem adequately staffed as our food came out lukewarm and haphazardly assembled."
  • "Very bad experience was served stale fries probably made an hour earlier and they just shove the tray onto the table like they're doing you a favor was served by Natalie, you should learn how to behave professionally."
  • "Unfortunately like most restaurants now the focus is on the uber eats, grubhub, etc. orders first instead of the dine in customers."

Cleanliness

Pros:

  • "The entire seating area and bathroom are CLEAN!"
  • "Very clean, plenty of seating and music was great."
  • "Place is nice to sit down and relax and always clean."
  • "The place was very clean."
  • "The place is CLEAN. I don’t mean tidy. I mean CLEAN."
  • "The staff was quite friendly and the seating area was quite clean."
  • "The place is clean and tidy."

Cons:

  • "The place was so uninviting...nothing sanitized...we had to ask, although our order was to stay!!!"
  • "The condiment area was messy, there were straw wrappers and a cup of mustard."
  • "Tables in the dining area were dirty."
  • "First, the place needs a super duper cleaning job, from sticky floor to dirty seats and tables makes the establishment stink like rotten food."

Value

Pros:

  • "We had 2 burgers fries and onion rings with a beer and a cup of wine for under $40."
  • "The staff is really nice. The food is good and the price is amazing."
  • "Family of 4. $54. 4 burgers. Large fries was more than enough."
  • "Good quality food considering it's only a bit more than McDonald's but it's grade A meat."

Cons:

  • "The prices were a little steeper than expected."
  • "It's TOO expensive for what you get and could NEVER be a weekly thing for me."
  • "But I cannot agree with their prices. I paid $30 for 2 double pattie cheese burgers, 1 regular french fries and a soft drink."
  • "They should get rid of it revamp the kids menu because it's not really much of a deal and it's rather pricy."

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