Red Caboose Reviews Summary

Customer Service

Pros:

• "Gentleman behind the counter was very friendly and extremely helpful."
• "Staff very friendly even digging in to catalogs to find availability of your sought-after and hard-to-find obscure items."
• "The owner of the store is a kind and very funny guy whom you can have quite a productive conversation with."
• "Owner friendly enough and my daughter impressed with his cat...."
• "The guy who runs it is incredibly courteous and knowledgeable and was incredibly helpful."
• "The staff were very friendly and I had a very nice conversation with the cashier when I was paying."
• "Each could not have been more helpful directing me to what I needed and giving me advice."

Cons:

• "The owners/employees were so very rude."
• "The owner is so RUDE and MEAN, he won't come to help for you, actually he won't leave the cashier area."
• "One of the owners mocked me because of my 'very bad english'."
• "Also he was REALLY mean to his employee."
• "The owner talks to you as if he is doing you a favor."
• "Unacceptable service!!! 2 times i went to this store. Both times i was screamed at and treated very disrespectful."
• "The proprietor of this store is cruel. He brought my 6 year-old son to tears."

Store Atmosphere

Pros:

• "This is a great store in mid-town New York City."
• "Amazing hidden Gem in the heart of Manhattan. If you're looking for models of airplanes, to model trains, this place has it all."
• "Take a trip here and you will be magically transported to a special time in modeling when things were unique and special."
• "The atmosphere is like some hidden treasure horde of model kits and diorama pieces."
• "It's a great shop to visit, a quite unique experience."
• "However, just being in this shop makes you feel like you've discovered a magical capsule of treasure."
• "It certainly is an interesting store and yes they have stuff everywhere."

Cons:

• "The store is very messy and incidentally dirty."
• "A strong smell of urine throughout."
• "The store is very poorly organized and sometimes not lit well."
• "The store is unorganized, no space to move, no aircondition, many boxes that block your way, dirty place."
• "A gigantic MESS ! Nothing is sorted properly."
• "The store is a dump, with piles of random things stacked haphazardly."
• "Horrible, just horrible. To start, everywhere you look is cluttered and dirt, really dirt."

Product Selection and Pricing

Pros:

• "I've been visiting this store, and know Alan, for almost 30+ years, there's no other place that can equal The Red Caboose in the breath of selection they have there."
• "I heard of this store not thinking much but when I went there myself it was unreal. Just the vastness and amount of model trains in all different types of scales was incredible!!"
• "They have incredible amount of inventory some of them really difficult to find items."
• "If you're looking for some spectacular sold-out or even Vintage models, this store is A MUST while in NYC."
• "Holy place for collectable trains- airplanes, and anything related to models!!!"
• "Very good selection of models and unique hard to find collectibles... I was a kid in the candy store...!!"
• "This place is packed with a whole lot of model kits from cars, airplanes, science fiction, and more."

Cons:

• "All trains were overpriced."
• "Extremely overpriced for models that can be bought new for more than half the price."
• "Most of the items available here are extremely overpriced, and can be purchased online (including shipping) for half to two thirds of the price in store."
• "When I walked in I immediately noticed that the 1:400 scale aircrafts were overpriced by $10-15."
• "Very overpriced. He literally doubled the price."
• "A lot of stuff is overpriced, and the owner jacked up the price of a train by 40$."
• "It’s ok. I came here for the model planes specifically 1:200 scale... they were overpriced by around $35-70, also very dusty and not in great condition."