Address: 170 Flatbush Ave, Brooklyn, NY 11217, USA
Phone: +13474427711
Rating: 4.2
based on 253 reviews.
Service
Pros:
"The staff here are great. They got workers young and old working fast and providing fresh, hot food."
"Customer service is great and a girl named Daniella attended us and she was really amazing!"
"The girl at the kiosk when you walk in was extremely helpful, patient, and kind."
"Friendly & diligent staff."
"The staff is great and was on-top of getting orders out as fast as they could."
"Awesome Service. Our cashier Crystal was amazingly patient and friendly."
"Great and pleasant service.. Even the manager check to see how everyone were doing also check about the order."
Cons:
"I proceeded to wait 40 minutes and only after I watched 3 people that ordered AFTER me."
"The service was awful the fries and chicken were lukewarm."
"Definitely the worst shake shake I have been to in NYC."
"The place is filthy, the service is lazy, the food is awful."
"The workers bringing out your orders are rude and condescending."
"But they aren't that friendly. They are always behind in orders and sometimes they act like they don't even see you standing there."
"Horrible experience tonight by the cashier."
Food Quality
Pros:
"I absolutely LOVE their concrete, and their chili dogs are excellent, as are the French fries."
"Their burgers are very good and their fries are better than normal."
"The food though... excellent! Recommended!"
"The shake shack chicken shack is such a well seasoned, tasty sandwich."
"The burgers are worth it."
"Food is delicious, I had a double-stack, ShackDouble, Double-stack-shack? anyways, burger super juicy, flavourful and ingredients taste fresh."
"The burgers were amazing, and the Shack exclusive beer is a must try."
Cons:
"Long lines, long waits to order, longer wait for food, orders are usually wrong and lukewarm by the time the 'expediter' actually gives you your food."
"The service was awful the fries and chicken were lukewarm."
"The food quality suffers a bit when it's crowded."
"The food seems haphazardly slapped together."
"The food in incredibly salty."
"The food on the other hand not so good, don’t order chicken it’s was very greasy & overcooked."
"The burger was RAW in the middle."
Ordering and Wait Time
Pros:
"They have a great system too with a window to pass off pick ups and deliveries that doesn’t overcrowd the store and people wanting to eat inside."
"Easy ordering, yummy food and safe pickup. I ordered using the Shake Shack app - was able to choose location and time of pickup."
"Online ordering meant just a few minutes wait by the time we'd walked from where we'd parked."
"Placing the order through the app was very easy; they also have the option to order inside."
"The service was really quick! I highly recommend ordering through their app as well so you don't have to wait in line."
"They have a really efficient system in place to cater to customers whether it's delivery, takeout, or dine in while maintaining social distancing."
"Very quick service, and very tasty food."
Cons:
"It took 20mins for me to get a cheese burger and fries."
"I placed my order in-store at 7pm... the manager said they will prepare my food which didn’t come until like 8:10."
"Long lines, long waits to order, longer wait for food, orders are usually wrong and lukewarm by the time the 'expediter' actually gives you your food."
"At this location, the lines may not be long but the wait to get your order still is."
"It's definitely not fast food because they made me wait 25 minutes for 2 burgers and a fry."
"I did a mobile order online today and the pick up was scheduled for 7:37. I came on time and went to the employee’s at the counter to pick up my order. I didn’t get my order until 7:55 pm."
"It literally took 30 minutes for me to get a burger and fries."
Atmosphere and Cleanliness
Pros:
"Really chill when Barclays is not having an event."
"They kept the place clean, maintained a social distancing approach indoors."
"The atmosphere is unexpectedly nice."
"The restaurant itself was clean and nicely designed."
"A great place to enjoy the sunshine, nature, birds chirping and have a great meal."
"The place is very clean not a crumb in sight."
"Very calm settings, food was fresh and the service was outstanding."
Cons:
"This local was a bit messy that’s why I’m giving them 3 of 5 stars."
"The place is filthy, the service is lazy, the food is awful."
"This locations bathroom is mostly a mess."
"It was FILTHY inside."
"Place is overcrowded, loud & overpriced."
"Finding a seat is usually impossible and the people who come here act like they don't know how to use a bathroom so it's always disgusting."
"Its really busy so I get that this is expected... the Condiment area where you get your catch up and napkins is so dirty and greasy and filled with food."