"They charged me like 13 bucks for a burger it was cooked terribly. I mean this burger was horrible."
"I found one burger to be very very greasy with fat dropping from it."
"The burger was disgusting and soggy."
"FOOD WAS DISGUSTING AND THE BUNS HAD A BAD SMELL. THE CHICKEN WAS CHEWY AND TOUGH."
"The burger was also cold and hard."
Service
Pros:
"Customer service very friendly and helpful."
"Service was great, and they have a good beer and wine selection."
"Very pleasant service."
"Staff is very attentive. Thumbs up."
"Always friendly prompt service for take-out."
"The wait was nonexistent and the service was super fast."
"The workers here are so great!! They are super nice and always take care of us and treat us so well!!"
Cons:
"The quality of this establishment seems to faded away like I will from coming again especially at the frequency I did in the beginning."
"Totally careless service. Laidback is ok, inconsiderate is wrong."
"So as the only black customer here I feel ignored and completely invisible."
"Went in and sat down, we were ready to order and we tried to grab 3 different servers for 25 minutes and it was like they were trying to ignore us."
"The service was bad because they kept forgetting me."
"Very poor customer service. We were told the wait would be 30 minutes and that we couldn't leave a phone number."
"The service was terrible. No offers of refills, little attention after the order."
Atmosphere
Pros:
"It seems kid-friendly and you can eat outside."
"Great fresh healthy food options... Good location, great food items...Good atmosphere."
"I was walking down the street, not thinking I wanted a burger for lunch but then I saw these bright yellow garage doors that opened up the entire restaurant and a beautifully designed frame wall and I couldn't resist."
"Great food. Good atmosphere."
"Our waiter George was awesome, we loved the atmosphere, so social, relaxing and toddler friendly."
"Always a nice environment."
"Really enjoyed the atmosphere from the moment I stepped in the door."
Cons:
"The way it is set up to order is a little annoying. You have to order online even if you dine in."
"The ordering process here is irritating."
"Picking up is a bit chaotic... it seems like waiters are double-duty on the register, or maybe register is always overwhelmed."
"The location is very loud."
"Would love to eat outside not in a pointless clear house on the sidewalk. Charged 10% extra to talk to a human instead of ordering through another pointless QR code menu."
"It's hard to get the kids not to stare at the screen."
"The Manu was really dirty of catchup and everything else felt dirty - tables, toilet."
Value
Pros:
"Upscale burger joint at very reasonable prices."
"More than 81 millions combinations of burgers, I had to taste only one combination and it was delicious."
"Our family agrees, the best burger joint we've been to."
"Prices are very good for downtown Brooklyn."
"The burger was very good and with the lunch special it was good value."
"Great burgers, lots of variety both vegetarian and meat options are great."
"Best burger($15). Beef was fresh and flavorful and cooked as requested."
Cons:
"Great burger - although very expensive. $18! Not including fries."
"Plan on blowing $50-60 and lovin' it!!"
"A little pricey. Burgers start at around $9 and toppings add a dollar or 2 a piece."
"This place is way too overpriced for them to be so stingy and to be blatantly breaking the law and being greedy."
"Be aware that two burgers, without any sides or drinks, is going to set you back over thirty bucks after tax and tip."
"$35 for 2 burgers and a large fry they should give ample ketchup."
"Burgers mediocre and they refuse to give you ketchup."