Mavis Discount Tire Reviews Summary

Customer Service

Pros:

• "Guys at Mavis were very professional and courteous."
• "Chris and Eli thank you for saving our vacation. So appreciate everything you did for us."
• "They provided an accurate wait time, clearly explained everything and fixed the nail in our tire and sent us back on our way at a reasonable price."
• "Thanks for the excellent service!"
• "They were friendly, attentive and explained the process thoroughly."
• "The customer service was excellent. I was greeted & treated very well."
• "The staff here is phenomenal - friendly, honest, and they take the time to listen and work with you."

Cons:

• "I left angry, It’s already an inconvenience going back-and-forth, waisted gas and arguing with someone with no knowledge and a failure of store management!"
• "This is the 2nd Mavis in 2 Consecutive weeks and the exact type of service very unhappy. Stay away from."
• "Very bad experience at Mavis never had an issue with new tire install, balanced and alignment, these folks don't know what the hell there doing."
• "They didn’t have the decency to call me and inform me about anything."
• "If you don’t know what you’re doing and you have no knowledge don’t mess around with my car cause I’m going to get back at you!"
• "Women please do not come here for business!! They will take advantage of you thinking you are not aware of the scam they are doing."
• "Two employes screamed at us and told us to get out of their shop and to never come back again."

Quality of Service

Pros:

• "For a fair price, and excellent service, check out Mavis."
• "They are HONEST here and don't try to pull one over on me."
• "Great place to get anything done fast & ready to go as soon as an hour."
• "I wouldn't trust anyone else with my car. Love this team!"
• "They always call me in a reasonable time to come pick my car up."
• "They fix the problem and do it right."
• "The work was done professionally and accurately."

Cons:

• "They couldn't remove a spare from our brand new truck and fully damaged the whole truck bed."
• "Literally told me it’s going to take a while possibly over an hour to replace a freaking lightbulb!"
• "I unfortunately had a good experience go bad. I had to go back after my breaks were supposedly replaced."
• "At the end they changed the labor amount promised for the job."
• "I went there for motor mount repairs that should of took them 3 to 4 hours and it took them 3 to 4 days doing more damages to my vehicle costing me 2 grand in repairs."
• "They destroyed my truck 4X4 system replacing tie rod and axles. Scratch my rims on the alignment machine."
• "I drove off the lot and the car overheated. There was smoke and the car was shaking."

Efficiency and Timeliness

Pros:

• "Had me in and out in no time!"
• "They were so fast I didn’t even realize they had done anything, and I was watching."
• "Got me in and out in a jiff."
• "Fixed it within a half hour."
• "Received quick confirmation for next day appt. no more than an hour wait while servicing my vehicle."
• "All I can say is quick, efficient, and professional even down to the phone call before arriving to see if they would be able to fix the tire tonight."
• "I would recommend them to anyone who is having tire problems especially with the winter coming!"

Cons:

• "Showed up at 8am when they opened and a mechanic called out. A mechanic didn't show up till 9am. I waited for 1 hour 45 min to have one tire looked at / changed."
• "Very very very bad service if you scheduled appointment you will wait more than one and half hours to start your service and after putting your car on deck they leave you suspended and all staff went lunch."
• "Came in for an oil change and the drain plug was not secured, oil leaked over my driveway."
• "They held the vehicle for nearly 3 hours without providing a promised status update."
• "Terrible experience, beware the upsells for services."
• "They took 2 hours to get me a new tire but on phone just to earn the business they had said 30 to 35 minutes - a bunch of Liars ripping people off."
• "Worst place ever to get tires. Most poor customer service."