"The service was very good and the food portions are generous."
"Our server was friendly and efficient, and came back to check on us regularly, we never needed to look for her."
"The server was fast and attentive."
"Service was super fast and the waitress was lovely."
"Service is quick and they accommodate food allergies, no questions asked."
"Wait Staff are wonderful and your food wait time is quick."
"The waiter was professional and friendly."
Cons:
"HORRIBLE CUSTOMER SERVICE."
"Waitress didn't check on us after the food was delivered."
"Waiter was on his phone the entire time and couldn’t even be bothered to check up on us."
"The waitress was not familiar with the menu although she said she was not new."
"Worst service ever... very rude staff."
"Service was mediocre, server smelled like cigarettes."
"It was difficult to find a waiter and get prompt service."
Food Quality
Pros:
"The food was really good and well prepared."
"Had the Chicken Napolitan dinner and enjoyed it very much."
"These were the best pancakes I’ve ever had."
"The food was AMAZING!!!"
"The food was great! The portions were generous."
"Every time I have this food it’s INCREDIBLE!"
"The food was delicious!"
Cons:
"The lobster bisque we had wasn't flavored with lobster and had imitation crab meat as the lobster pieces."
"The food wasn't good at all the sausage was so burnt it would've broke the floor if it fell."
"The multi layer chocolate mousse cake that we decided to try tonight was a very thin slice of square cake that was blah at best."
"Terrible teasing and pricy huevo ranchero."
"Food was blah. Not impressed."
"The food, unfortunately, was rather lackluster, lacking any distinctive flavor or appeal."
"Salmon was terrible and slimy."
Ambiance
Pros:
"The bar section was very clean. Beautiful."
"Atmosphere good and service ok."
"Cool decor."
"As soon as you walk in you feel comfortable."
"The atmosphere was perfect... Typical Jersey Diner... Bright, upbeat, busy, happy... I loved it!"
"Decor is nice, the place is huge."
"Very modern & clean diner."
Cons:
"The place was a bit loud."
"Noisy crowded and not a pleasure to eat."
"However, not wild about the dining area. Lots of loud, wealthy people eat here."
"Looks nice with the renovations outside. Inside is dated."
"Air conditioning was freezing & music kinda loud."
"It's always VERY noisy. So noisy, that it's nearly impossible to converse with tablemates."
"The place was not designed correctly. The acoustics in this place is horrendous."
Accessibility
Pros:
"Disabled parking and accessible entry."
"Even on a super busy Saturday morning, we only waited 2 minutes for a seating for 3."
"We were seated within 5 mins of arriving at approximately 1pm."
"Plenty of parking onsite and proximity to the highway makes it a good choice for a meal."
"Free surface parking lot. Best time is sunday am and weekdays at 3 pm. No long wait at that time."
"The parking is pretty good also."
"We were seated the moment we walked into the restaurant."
Cons:
"Not wheelchair friendly."
"Went this morning with my handicapped friend who is legally blind... I will never give any business to West Essex Dinner and warn you of their lack of service and compassion to customers especially disabled."
"Parking is limited."
"I wish they would have more handicap spots however."
"Two children and three adults cost $92 for lunch, too expensive for me."
"Then they charge you a fee for paying with a card!!"