The West Essex Diner Reviews Summary

Category: Diner

Address: 516 US-46, Fairfield, NJ 07004, USA

Phone: +19737379024

Rating: 4.3
based on 231 reviews.

Service

Pros:

  • "The service was very good and the food portions are generous."
  • "Our server was friendly and efficient, and came back to check on us regularly, we never needed to look for her."
  • "The server was fast and attentive."
  • "Service was super fast and the waitress was lovely."
  • "Service is quick and they accommodate food allergies, no questions asked."
  • "Wait Staff are wonderful and your food wait time is quick."
  • "The waiter was professional and friendly."

Cons:

  • "HORRIBLE CUSTOMER SERVICE."
  • "Waitress didn't check on us after the food was delivered."
  • "Waiter was on his phone the entire time and couldn’t even be bothered to check up on us."
  • "The waitress was not familiar with the menu although she said she was not new."
  • "Worst service ever... very rude staff."
  • "Service was mediocre, server smelled like cigarettes."
  • "It was difficult to find a waiter and get prompt service."

Food Quality

Pros:

  • "The food was really good and well prepared."
  • "Had the Chicken Napolitan dinner and enjoyed it very much."
  • "These were the best pancakes I’ve ever had."
  • "The food was AMAZING!!!"
  • "The food was great! The portions were generous."
  • "Every time I have this food it’s INCREDIBLE!"
  • "The food was delicious!"

Cons:

  • "The lobster bisque we had wasn't flavored with lobster and had imitation crab meat as the lobster pieces."
  • "The food wasn't good at all the sausage was so burnt it would've broke the floor if it fell."
  • "The multi layer chocolate mousse cake that we decided to try tonight was a very thin slice of square cake that was blah at best."
  • "Terrible teasing and pricy huevo ranchero."
  • "Food was blah. Not impressed."
  • "The food, unfortunately, was rather lackluster, lacking any distinctive flavor or appeal."
  • "Salmon was terrible and slimy."

Ambiance

Pros:

  • "The bar section was very clean. Beautiful."
  • "Atmosphere good and service ok."
  • "Cool decor."
  • "As soon as you walk in you feel comfortable."
  • "The atmosphere was perfect... Typical Jersey Diner... Bright, upbeat, busy, happy... I loved it!"
  • "Decor is nice, the place is huge."
  • "Very modern & clean diner."

Cons:

  • "The place was a bit loud."
  • "Noisy crowded and not a pleasure to eat."
  • "However, not wild about the dining area. Lots of loud, wealthy people eat here."
  • "Looks nice with the renovations outside. Inside is dated."
  • "Air conditioning was freezing & music kinda loud."
  • "It's always VERY noisy. So noisy, that it's nearly impossible to converse with tablemates."
  • "The place was not designed correctly. The acoustics in this place is horrendous."

Accessibility

Pros:

  • "Disabled parking and accessible entry."
  • "Even on a super busy Saturday morning, we only waited 2 minutes for a seating for 3."
  • "We were seated within 5 mins of arriving at approximately 1pm."
  • "Plenty of parking onsite and proximity to the highway makes it a good choice for a meal."
  • "Free surface parking lot. Best time is sunday am and weekdays at 3 pm. No long wait at that time."
  • "The parking is pretty good also."
  • "We were seated the moment we walked into the restaurant."

Cons:

  • "Not wheelchair friendly."
  • "Went this morning with my handicapped friend who is legally blind... I will never give any business to West Essex Dinner and warn you of their lack of service and compassion to customers especially disabled."
  • "Parking is limited."
  • "I wish they would have more handicap spots however."
  • "Two children and three adults cost $92 for lunch, too expensive for me."
  • "Then they charge you a fee for paying with a card!!"
  • "$4 for a cup of coffee, ridiculous!"

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