Brooklyn Diner Reviews Summary

Atmosphere & Ambiance

Pros:

• "The atmosphere and ambiance was great. Thank you."
• "Really nice atmosphere."
• "Great café environment, nice vibe, friendly staff."
• "Clean and nice atmosphere, the service is so good here and ready to help you with everything..."
• "Fun atmosphere with hands-down great service."
• "The atmosphere was awesome... old school dinner feel with NYC ball park charm."
• "The vibe is cozy and retro. The booths and mirrored walls give a very diner feel."

Cons:

• "It's not that this is a bad place... Its just not a good diner."
• "Really quaint and depressing atmosphere."
• "The environment is any typical over priced diner."
• "Ultimately, this place is a tourist trap."
• "What a tourist trap. Heavy wood decor, cloth napkins, a maitre'd, reservations and outrageous prices do not define a diner."
• "A very large Greek style diner located in the theatre district so it's a tourist trap with prices to match."
• "It’s more about the novelty than a gastronomic revelation."

Service

Pros:

• "The waiting staff is top-notch!"
• "We were greeted nicely and seated at the table and our order was taken quickly."
• "The staff are super friendly."
• "The service was spot on and they never let my coffee cold or close to empty!"
• "Our waiter took genuine interest in our experience and the entire family had a great time."
• "Service was the friendliest we have experienced and the food was amazing."
• "The service was phenomenal! Our server Sam was the BEST!!!"

Cons:

• "In general service was slow food was ok."
• "The service left a bit to be desired."
• "After sitting there for 10 minutes. I had to ask a bus boy if there was a server."
• "No one, including the manager, ever asked me if things were ok."
• "The waiter didn’t come midway to check-in."
• "Waited for over 30 minutes for one sandwich until they realized they forgot to place my order."
• "The waiter was a poor too, got our order completely wrong had to wait an extra 45 mins just to get my order right with no apology."

Food Quality

Pros:

• "The toast itself? Imagine a pillow fight between crispy and fluffy, and the toast is winning."
• "The pastrami sandwiches were really good and I really liked the mustard."
• "Authentic New York food and very reasonable compared to other places we have eaten."
• "Yummy food, I had the turkey club with fries and a delicious vanilla milkshake."
• "Great standard diner with a surprisingly incredible hot dog!"
• "The pastrami was the best we have ever tasted, deliciously moist and tender and the fries were fresh crisp and delightful."
• "The food was fantastic and the staff were professional and dedicated."

Cons:

• "The chicken was a very small piece, and both the waffles were so dry!"
• "The veggie burger, on the other hand, was a tasteless mush (burger made of beans mostly)."
• "The food its really meh, the lack of flavour and the lack of presentation its disappointing."
• "The waffle grilled cheese was not edible."
• "The Mac n Cheese was dry with very little sauce, and a lot of stringy cheese."
• "Although, my son ordered a medium steak, it was very much undercooked."
• "Both the French toast orders were soaked in so much grease they were inedible, my waffle and bacon was drier than the Sahara desert."

Value for Money

Pros:

• "The portions are large so I'm not going to complain about the price."
• "It’s a good location if you’re catching a Broadway show afterwards."
• "The portions are large so I'm not going to complain about the price. It was worth it."
• "Definitely a great stop for tourists but the prices weren’t bad and the portions were good."
• "Price points are affordable."
• "Very reasonable compared to other places we have eaten."
• "You definitely get what you pay for there!"

Cons:

• "It is pricey, but it’s in Times Square and the food was great, so it was worth it."
• "The environment is any typical over priced diner."
• "A little expensive - understandably, given the location."
• "It's pretty pricey with 2 burger combos and 1 beer($72 including the tips). But again, this is Time Square."
• "Extremely busy because if the location. Priciest breakfast I've had in the US."
• "Food is extremely over priced."
• "Price of food is 'Times Square' pricing. So don't expect it to be cheap."