Reading Standard Motorsports Reviews Summary

Customer Service

Pros:

• "Super friendly staff."
• "The staff is great and extremely knowledgeable!"
• "Everyone that works at Ray's is courteous, friendly and sincerely interested in providing great service."
• "Highly recommend this shop very professional great communication from sales rep Ryan Service rep Mike both went way over expectations."
• "Great service from great people."
• "Large selection of all brands they carry. Very helpful and stand behind their products."
• "Posting for my father, Larry Kain - Just had maintenance done on his bike and said the people who work here are incredibly knowledgeable."

Cons:

• "Staff has bad communication skills and sound annoyed when you call for updates."
• "Horrible customer service and dangerous business model to release a machine to anyone but the owner."
• "Terrible Customer service I asked for the name of a part I needed and Pam in parts department didn’t want to tell me."
• "Staff is completely rude and has no understanding of customer service at all nor how to talk to people."
• "Sales lady on the phone was extremely rude."
• "Customer service is non existent at this dealership."
• "Horrible communication from staff and managers."

Service & Repairs

Pros:

• "Excellent service department! Same day service on my Victory while I waited and they did everything I had asked."
• "They were beyond helpful, answered any and ALL question I had, the owner and manager ryan even took the time to give me pointers and suggestions which were EXTREMELY helpful."
• "Service department didn't try to rush me out the door, I had some questions and was taken out to the store floor, and every question was answered completely along with the showing and explanation of both competing products."
• "I was very impressed and pleased with the service that I received when I took my polaris jet ski to them for service."
• "The technician working on my jet ski then called to let me know what more he found and asked how I'd like to proceed."
• "Very pleased after several visits to their service department."
• "I had both my motorcycles inspected at RSM recently and had a great experience both times."

Cons:

• "The mechanics will tell you something cost $500 and then charge you like $900 for it."
• "Bought an atv from them November of last year... 6 months later and the only thing I have received is excuses."
• "Worst shop I have ever been to bought a bike took it to them told them to go over the bike for me front to back and make sure there wasn't anything missing or wrong."
• "Service department is horrible. Called Tom (Service Manager) for a quote on service. He has no desire to help in providing a quote for service."
• "This company will NOT stand by their shop work."
• "BAD WORK, CONDESCENDING STAFF, NO ACCOUNTABILITY."
• "The parts I ordered were not even close.. the mirror had a left side arm with a right side mirror (witch made it stand straight up instead of off to the side)."

Pricing & Value

Pros:

• "Super staff and great prices."
• "I also nearly bought a cheap low-end motorcycle cover there after seeing they sold it for $5 less than Amazon (!). So their accessories may not all be as pricey as the tires."

Cons:

• "I paid $65 for that service. Mind it I took the wheel off the motorcycle myself and brought the wheel here. If you ask me that’s a total rip off."
• "My total bill for this change nearly cracked $700, which is a pretty good chunk of dough for a tire change."
• "I do think $280 is a bit steep for a $140 part and a state inspection."
• "But, be prepared to pay for the quality service. I had a set of tires put on, and was charged $170/$240 for a front and rear respectively, while those exact same tires go for $100/$170 online."
• "Worst service EVER!!!! Was told i could have a snowmobile for a certain price. As soon as I got the loan they denied my price AFTER i put 100$ down on it!!!!"
• "Our family feels completely ripped off and taken advantage of by this company."
• "They offered me $6000 as a joke."