PetSmart Reviews Summary

Grooming Services

Pros:

• "Brenna groomed my dog on Wednesday of this week (2/12/20) and it was the best he has looked in the 8 years I’ve had him!!"
• "Jocelyn is the best groomer there! She cares about the customers needs and made my goldendoodle look more adorable than she already is!"
• "Our groomer Calie was exceptional."
• "Carli did a fantastic job grooming our 11 month puppy!!"
• "I found a groomer who does a fabulous job with my pup."
• "I got my miniature Schnauzer groomed by Jocelyn. She did an excellent job!"
• "The ladies were all so nice, and made especial effort to compliment my dogs behaviour and make sure I was happy."

Cons:

• "Her hair wasn’t even and it wasn’t what we requested."
• "I don’t think Yolanda groomed my dog today. Everytime she groomed Milo she groomed him like his breed. This time he was literally shaved from head to toe."
• "Penny completely butchered him. He’s only 8 months old cut his hair so close to his skin causing cuts and rashes on his body."
• "Inconvenience service groomer cut my dog completely wrong my service was just unsatisfied."
• "For the first time after many years using PetSmart grooming, my dogs nails were trimmed so short to the point there was blood on her paw."
• "Grooming DEPT is extremely slow and unorganized. No one greets you when you walk in."
• "Alison R. did a complete botch job on my dogs nails and sent him home soaking wet."

Customer Service

Pros:

• "This is a review of Banfield, a veterinary care facility within PetSmart in Plymouth Meeting, PA, on Chemical and Gallagher Rds. Everyone was so genuinely caring and kind."
• "The employees were friendly. The store was clean."
• "The cashier was very friendly and even though the line was long it moved pretty quickly."
• "Have visited multiple times, have gotten help from Dave, the manager/supervisor who escorted me to my vehicle in the pouring rain and helped load."
• "As soon as I walked in the door, Matt (an associate) greeted me, asked what I needed and took me directly to the product I was interested in."
• "The people staffing were friendly and knowledgeable."
• "Staff is friendly, efficient, and knowledgeable."

Cons:

• "I got a lecture from a girl younger than my kids on how to care for a mouse."
• "This lady in the aquarium section did not seem like she knew what she was doing."
• "The bald guy working at the adoption center was extremely rude and lied to us about the dogs behavior."
• "They're rude to costumers and animals and do a terrible job."
• "PetSmart customer service is horrible, i called about fiddler crabs the lady was rushing me and then hung up the phone."
• "No one actually knew much of anything about anything even closely related to dogs."
• "The girl in the groomer was extremely rude."

Product Selection and Availability

Pros:

• "This Petsmart has a wide variety of pet food, including brands I can't find at other pet stores."
• "Good selection of products offered by Petsmart."
• "Awesome store great customer service nice selection of fish."
• "Loved perusing all of their good items for our two cats and two dogs."
• "It’s the perfect location to get just about everything you could need for the health, diet and upkeep of your pets."
• "PetSmart always has everything you could need for your pets from food, to beds, toys and more."
• "They have a nice selection of fish & fish supplies."

Cons:

• "Definitely prices are higher... Dog Food is way more on all counts and don't have leading brands like Purina."
• "Their selection was limited. With COVID, I understand the supply chain is lacking and it can be difficult to get some items."
• "Everything very expensive from regular pet food 2 bedding for rabbits here."
• "This is the Only big box store I go to for my pets and they are always either out of Rachel Ray little bites or the price is Drastically different from week to week."
• "I took a star because prices can be a bit high but we still go and shop for the dog experience."

Adoption and Animal Care

Pros:

• "So we lost our Oreo after 17 years. Finally found our Chase at the mega adoption event at Brandywine!"
• "Love that they're partnered with ACCT. I got my kittens through them and they were wonderful."
• "Jen and her staff were great, They made the adoption of Henry quick and easy."
• "I just adopted a dog here. The process was awesome. Very thorough and informative."
• "We've adopted 4 cats from this location - for a small fee."
• "The volunteers in the adoption area are so friendly and it’s nice to see how well they care for the animals."
• "My wife and I adopted our sweet dog (pitbull/hound mix) - Marty and spicy kitten - Denji from here."