The Dining Dog & Friends Reviews Summary

Category: Pet supply store

Address: 3245 Hamilton Blvd, Allentown, PA 18104, USA

Phone: +16103519333

Rating: 4.8
based on 173 reviews.

Customer Service

Pros:

  • "Very impressed with the whole place! Staff are welcoming & not pushy but are informative."
  • "Staff is knowledgeable and very friendly. Eager to answer any questions you may have."
  • "The staff at Dining Dog is very helpful, especially Althea, the dog nutritionist."
  • "Everyone is so helpful and knowledgeable, they always go above and beyond."
  • "The employees are all so knowledgable and friendly!"
  • "The staff is super friendly and knowledgeable."
  • "Every staff member is extremely sweet and helpful, this place has great customer service hands down."

Cons:

  • "They were the rudest people, and then reprimanded me for taking photos!"
  • "Not really impressed with how they're handling orders these days."
  • "The only off putting part of my experience and why I gave 4 stars was the manager? (Woman with long black hair). She started reprimanding Sam for taking his time to help me."
  • "The owner and some of the staff are absolutely miserable people and very ignorant and rude."
  • "I called up just wanting a small cookie or cake for my pet for their birthday, they told me to put an order in on their website and someone would call me. Two and a half hours later I call them to cancel the order I get to speak to someone named Valerie that's pretty loud with a huge personality not necessarily needed."
  • "This place was awesome to me until I found 3 chicken bones in a premade meal I purchased for my dog."
  • "Me and my family will never do business here again."

Product Quality

Pros:

  • "The owners will ONLY stock top grade foods, toys, and treats for your dog and cat."
  • "They have an amazing selection of food, treats, toys, basic necessities and their bakery is amazing!"
  • "They offer the best quality food with a variety of choices on their menu."
  • "The best pet food and the best service, hands down."
  • "This store offers nothing but nutritious, Whole Foods for your pet."
  • "They have their own bakery in house and they make everything from scratch, no BS or additives."
  • "The quality of the treats and food they make is clearly visible."

Cons:

  • "Great independent store. MOST of the workers friendly. -1 star for a lot of items not having prices listed or marked."
  • "Today I stopped by for my kitten’s usual dry food. They unfortunately were out of stock."

Atmosphere & Experience

Pros:

  • "You really feel like family going there."
  • "Unbelievable place to shop for your 'special' Fur-Babies !!"
  • "It's overall just a happy, pleasant atmosphere where you and your furry friends can feel welcome!"
  • "The entire staff is so friendly and hospitable!"
  • "They supplied her with treats the whole time and really made the experience fun for us!"
  • "The store was very clean and every employee was so calm and sweet with my dog and even gave her a free little treat."
  • "Truely doggie heaven!"

Cons:

  • "If you're looking for more traditional brands or for a good deal, not so much."

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