Address: 3245 Hamilton Blvd, Allentown, PA 18104, USA
Phone: +16103519333
Rating: 4.8
based on 173 reviews.
Customer Service
Pros:
"Very impressed with the whole place! Staff are welcoming & not pushy but are informative."
"Staff is knowledgeable and very friendly. Eager to answer any questions you may have."
"The staff at Dining Dog is very helpful, especially Althea, the dog nutritionist."
"Everyone is so helpful and knowledgeable, they always go above and beyond."
"The employees are all so knowledgable and friendly!"
"The staff is super friendly and knowledgeable."
"Every staff member is extremely sweet and helpful, this place has great customer service hands down."
Cons:
"They were the rudest people, and then reprimanded me for taking photos!"
"Not really impressed with how they're handling orders these days."
"The only off putting part of my experience and why I gave 4 stars was the manager? (Woman with long black hair). She started reprimanding Sam for taking his time to help me."
"The owner and some of the staff are absolutely miserable people and very ignorant and rude."
"I called up just wanting a small cookie or cake for my pet for their birthday, they told me to put an order in on their website and someone would call me. Two and a half hours later I call them to cancel the order I get to speak to someone named Valerie that's pretty loud with a huge personality not necessarily needed."
"This place was awesome to me until I found 3 chicken bones in a premade meal I purchased for my dog."
"Me and my family will never do business here again."
Product Quality
Pros:
"The owners will ONLY stock top grade foods, toys, and treats for your dog and cat."
"They have an amazing selection of food, treats, toys, basic necessities and their bakery is amazing!"
"They offer the best quality food with a variety of choices on their menu."
"The best pet food and the best service, hands down."
"This store offers nothing but nutritious, Whole Foods for your pet."
"They have their own bakery in house and they make everything from scratch, no BS or additives."
"The quality of the treats and food they make is clearly visible."
Cons:
"Great independent store. MOST of the workers friendly. -1 star for a lot of items not having prices listed or marked."
"Today I stopped by for my kitten’s usual dry food. They unfortunately were out of stock."
Atmosphere & Experience
Pros:
"You really feel like family going there."
"Unbelievable place to shop for your 'special' Fur-Babies !!"
"It's overall just a happy, pleasant atmosphere where you and your furry friends can feel welcome!"
"The entire staff is so friendly and hospitable!"
"They supplied her with treats the whole time and really made the experience fun for us!"
"The store was very clean and every employee was so calm and sweet with my dog and even gave her a free little treat."
"Truely doggie heaven!"
Cons:
"If you're looking for more traditional brands or for a good deal, not so much."