PetSmart Reviews Summary

Customer Service

Pros:

• "The staff on all three visits so far very courteous."
• "What’s not to like at this place. Staff greets you as you walk-in with a smile. Very helpful as well as informative."
• "The staff are sufficient and helpful."
• "I was pleasantly surprised at how knowledgeable everyone working here seemed to be."
• "The cashier was friendly. Good job!"
• "Employees are super helpful, great service, large variety and I like that you can buy food cans individually as well."
• "The staff is friendly and always willing to help."

Cons:

• "The persone who was at the register was rude, really rude it’s number is 1152."
• "No one is willing to do their job, the phone lines are not managed at ALL and if they do not wish to pick up… they won’t."
• "The customer service is trash."
• "Currently at per smart. And the young lady tending the cash resister lacks customer service."
• "The grooming Salon staff is rude and unprofessional."
• "Extremely rude service at the grooming salon, I wasn’t pleased at all!"
• "The employees here are so unprofessional."

Store Experience

Pros:

• "On the surface the store is inviting with products laid out in a logical fashion."
• "Great hangout whether or not you have a pet."
• "PetSmart store is clean and neat."
• "Love this petsmart. Plus the vets on site is even better."
• "This place has a wide variety of toys an food for birds."
• "The store is clean and well stocked which is why I gave 2 instead of 1 stars."
• "The store is clean and well organized. Sections are easy to locate and navigate through."

Cons:

• "However the wait time on lines is too long."
• "They always only have ONE cashier for checkout no matter the time of day and it takes forever to leave."
• "Fish always come ill, either with a bad case of ich, fin rot, or a combination of the both."
• "There was pee everywhere. Absolutely disgusting!!!"
• "They claim the United States has a coin shortage and will no longer be giving change. This is some scam they must make a killing with not giving change."
• "Absolutely horrible store.... THEY DO NOT WANT YOUR MONEY OR BUSINESS... IT'S A JOKE.. The shelves are empty fish department knows nothing."
• "Walked in and immediately found three Guinea pigs with HORRIBLE ringworm."

Grooming Services

Pros:

• "Angelica at the Green Acres Groomers was as always a blessing, she takes very good care of my little one each and everything making it easy for me."
• "But I have to say my baby came out gorgeous I didn't even recognize him thank you Angelica you did a wonderful job would book with her again."
• "I love the way Angelica grooms her. She takes her time and she's never nipped her."
• "Been coming here to get my dog’s nails done since he was a puppy. He loves every that works at the salon, but especially Angelica! He always runs to her and gets a little too excited when he sees her lol."
• "Thanks Ashton, great job! Shelby looks great and was in good spirits!"
• "Very understanding grooming team that did everything in their power to make my dogs experience pleasant and easy."
• "They won't hesitate to make adjustments to my pets groom to meet my satisfaction."

Cons:

• "The groomer was very aggressive."
• "They do a horrible job and one particular staff in the grooming department has the worst attitude."
• "Grooming is horrible take my dog today to groom the lady was so rude she didn't listen to any instructions that was given."
• "I wouldn't recommend anyone take their dog to this petsmart to get groomed!"
• "I had been taking my dog to this location for years (9 to be exact) but recently, the quality of the grooming service they give has not been the same & their prices keep going up."
• "The groomer and the entire staff of young female groomers started to become more rude and disrespectful towards me for asking these questions."
• "Never again!!! No one should allow their dog to be groomed at this location."