Popeyes Louisiana Kitchen Reviews Summary

Customer Service

Pros:

• "Good food and great group of kids working there! Very polite, asked how our meal was and were very friendly."
• "The cashier was super nice and I would definitely come back."
• "The staff is apologetic, friendly, and above all kind. However, customer service is meaningless in the face of a lack of product."
• "Really like the sandwiches & chicken. Regardless of the time of day or day of the week, the drive thru cashier lady who is very friendly and pleasant, is always there."
• "We were there on saturday april 23rd around 7pm and the woman at the counter was just so polite and nice to me and my boyfriend."
• "The customer service was beyond excellent, the lady that helped us at the drive through this evening was so friendly and delightful to deal with."
• "The lady that’s during the afternoon... So awesome customer service, patience & professional."

Cons:

• "After new management this place SUCKS.... Will not be going back here. Buyer beware management is rude."
• "Very slow service. I waited literally 10mins for $6.00 worth of food and the store wasn't even busy."
• "Pretty sure they purposely give you the wrong order if you order online."
• "Service lacks, friendliness of counter help is poor and this visit they were too busy in a conversation to even take my order right away."
• "WORST CUSTOMER SERVICE EVER! Christina was BEYOND RUDE."
• "Slow service, rude employees, over 20 minutes before I asked for a refund, understaffed."
• "Whoever is working the speaker here needs some manners they yell so loud in the mic and never hear anything I'm always saying my order 5 times back."

Food Quality

Pros:

• "I love this place!! Best Popeyes I’ve been to in a while."
• "First time ever at a popeyes and I gotta say I was not disappointed."
• "The food was amazing. Chicken was not greasy like KFC is."
• "Good food. This place does not seem to keep up with the national specials though."
• "To be honest the food tastes great, if your lucky to get what you ordered."
• "Fantastic, wonderful, absolutely delicious!"
• "The chicken breast was amazing, I had a family order for 18 pieces and paid only $18."

Cons:

• "I tried to tell my wife we can make our own red beans and rice but she wanted Popeyes so we bought it and the red beans had a spoiled taste to them and that just turned me off we wasted 22 dollars...won't be doing that again..."
• "Popeyes chicken isn’t bad but this location will consistently mess up your order every time."
• "Total waste of time and money. Had to wait long and of course got greasy awful food."
• "This Popeyes is always hit or miss. Either the food and service is great or not."
• "They were out of like 3 items I wanted."
• "Sometimes it's a gamble. You order a 12 piece spicy chicken, get it home start making your plate, and the chicken legs look like they were injected 6 times to pump up the meat."
• "Had different types of chicken and boxes. But was disappointed that they didn't have the shrimp basket like advertised on TV."

Hygiene and Safety

Pros:

• "The floors were pretty greasy but that's to be expected."
• "Your restaurant is of the cleanest I have seen in a while here in Coatesville/Thorndale area."
• "I like this particular Popeye's better than others cuz it's empty most of the time. It's never busy or anything and my husband and I love it. I also love that they keep it so clean inside and out."

Cons:

• "In an era when food safety is most important to people these days, keeping customers satisfied while picking up their food would be high priority. Apparently not here three people in the back making food not wearing masks and two out of the three didn't even have gloves on."
• "The atmosphere is so cold so come with a jacket."
• "Saw server drop stuffed jalapeno on counter and still gave it to customer."
• "The dining room was in need of a wipe down."
• "Ordered the new biscuit shrimp and was surprised how tiny they are and corn was so old the bottom where the sticks is entered was brown and when I bit into it inside was brown and tasted old!!"