Popeyes Louisiana Kitchen Reviews Summary

Food Quality

Pros:

• "Food was accurate and made promptly."
• "And My Chicken Sandwich was Delicious.. But the Blackened Tenders are Even More Awesome!"
• "The food was wonderful and the way he received us was the way I loved it... wonderful service and really delicious and hot food."
• "Food is fresh. Employees are friendly and helpful. facilities are clean."
• "Everything was cooked to perfection! The sandwich was honestly leagues better than chic fil a."
• "The food was nice and fresh."
• "The food was fresh and very good. We especially loved the blackened ranch sauce as well as the chicken."

Cons:

• "Bought a chicken sandwich combo today and took 4 big bites reached the middle where the chicken was completely raw!"
• "Not me getting a really bad stomach bug after eating the spicy chicken sandwich from here-- and it wasn't even good."
• "For the 3 nights I went there I got semi raw food and some cold."
• "Spicy Chicken was over cooked it tasted like jerky, Mac and cheese was cold as was the gravy."
• "It was the worst chicken I've had in my life. It had no taste. Tasted like flour and Old nasty oil !!!"
• "This has to be the worst Popeyes I've ever had this is the 3rd time I ate there and their chicken and chicken fingers are horrible...the chicken tenders are so dry and the fries were super soggy horrible, horrible."
• "The chicken was very dry and tastes like it was old."

Customer Service

Pros:

• "Whoever the manager is that was on duty is on point and doing it all with a short staff I was impressed with the customer service."
• "Had a great experience in your store. I always come and have fresh chicken when I've been working all day."
• "With 5 minutes to close, my husband and I went through the drive through. The person at drive through, Anna, was pleasant and helpful and didn't rush us."
• "The manger Kari is always so pleasant when taking my order and the cashier was very polite."
• "The staff is so friendly and the manger Kari and camilia were great they help me use the app so I could get a good coupon thanks you guys for all ur hard work."
• "The gentleman inside were polite and respectful and very efficient when delivering our order."
• "The staff is pleasantly courteous and easy to communicate with."

Cons:

• "After 20mins of waiting went inside for a refund an was treated as if I was bothering the manger for my refund missed my meal break did get so much as an apology."
• "Staff was miserable and the place wasn't very clean."
• "The incompetent employees were all just laughing and having a good time while not having the brain power to complete and order."
• "They were rude an slow."
• "Customer service is non existent at this location."
• "The staff is extremely unpleasant and just throw your food in a bag any kind of way."
• "The manager has the worst attitude and she performed in front of staff members, bad service no business."

Cleanliness

Pros:

• "Not crowded and easy to drive through."
• "The restaurant was very clean."
• "I love how clean and well kept the restaurant was and the staff was very polite and professional to me."

Cons:

• "The place wasn't very clean."
• "Staff was miserable and the place wasn't very clean."
• "This place is TERRIBLE!! I went to the restaurant at 6:00 pm, given that I ride a motorcycle, I don’t like the drive-thru and prefer to order inside."

Order Accuracy

Pros:

• "Food was accurate and made promptly."
• "Staff is courteous and friendly and orders are faster and correct."

Cons:

• "I pulled to the side to check my order and it was missing 3 things."
• "We ordered our food and the complete order was wrong. Items were missing, that were paid for and they REFUSED to give us the food, even with a receipt."
• "The first time they forgot my drink, the second time they shorted me a piece of chicken and forgot the fries."
• "Placed a simple order of 2 meals and biscuits. Got to Smyrna 30 minutes later to realize the biscuits weren’t in my bag, and my butterfly shrimp were chicken nuggets."
• "I didn't receive 2 sides or the condiments I requested."
• "After waiting 10 min, our order was delivered to the car incorrect."
• "The last 4 times was the worst food I've ever had."