KFC Reviews Summary

Customer Service

Pros:

• "The staff and manager are so friendly I rarely have to wait and if I do it's because the rather server hot and fresh and I like that the inner manager who's always smiling said 'I don't serve anything I wouldn't serve my mother and I like that.'"
• "We are impressed with how Marcus the manager made it right!!"
• "The manager was very accommodating, I was in a rush and the manager could tell I was flustered so he just asked what I was looking for."
• "At a time when most people just seem to work to punch out, these employees seemed to like one another and their customers, especially Kia, whose positive attitude was infectious!"
• "The staff knows what they are doing and extremely sweet and professional and go out of their way for you."
• "Thank you so much Chanel for turning my bad experience around with your customer service."
• "This man has by far blew any customer service experience I have ever had at any company out of the water."

Cons:

• "Saini was our cashier... The negativity coming from her was not very welcoming."
• "The fact that they were so quick to jump at the situation rudely is terrible customer service and gave no advice just continued to say you cancelled nothing we can do."
• "Dude at the counter got my wife's order wrong then rolled his eyes when I let him know and handed it back to him."
• "The lady with red hair was rolling her eyes and giving attitude."
• "Always giving customers attitudes, keeping customers waiting in the drive thru for over 30 minutes."
• "Every single time we have come to this kfc the people that work here are rude and ignorant, extremely rude and ignorant and always mess up the order."
• "The employee was so rude and ghetto and unprofessional that I just canceled my order and decided to leave."

Food Quality

Pros:

• "The Chocolate cake was delicious."
• "The food itself is great as usual."
• "Some of the best chicken I've ever had at a fast food place."
• "Food was prepared well — order was accurate, hot, and tasty."
• "Chicken Tenders Meal So very tasty."
• "The food was actually HOT and fresh! Delicious!"
• "This KFC is PHENOMENAL. The food was actually HOT and fresh! Delicious!"

Cons:

• "The chicken was dehydrated and rock hard."
• "Hard, overcooked old chicken, at home everyone said it was inedible."
• "The chicken was absolutely disgusting, so dried out and gross."
• "Our chicken was burnt, some food was missing or prepared incorrectly."
• "The chicken was disgustingly dry."
• "The chicken was extremely hard to chew, the mashed potatos and gravy were nearly liquid."
• "Horrible old oil chicken: Bought a bucket meal with crispy chicken."

Order Accuracy

Pros:

• "My order was accurately filled and the food was well prepared and tasty when I got it home."
• "After waiting exactly 4 minutes, the same gentleman who took my order, delivered me my food on foot."
• "Had very good service and prices are good."