"The staff is very warm and I really appreciate help from Christian at Paris baguette."
"Brandon and Ray were very helpful and provided great service to me and my friends."
"Really helpful staff! I got a birthday cake here and Valerie went out of her way to put a nice little sign on and gave me complementary candles."
"Had a great experience here, great customer service specifically from Leila."
"The staff were very friendly and helpful."
"The server Anna was so sweet and she made me feel welcomed."
Cons:
"Seriously worst experience I got is that the behaviour and attitude of the staff of the store, specially a lady who said she the manager. Customer service is really bad."
"Lovely food which is all baked fresh, especially the croissants!, but the staff show an incredible lack of interest - one cashier had airpods in while serving us."
"The lady at the cashier is rude!"
"Worst customer service."
"They are very slow! A new ordering system is needed."
"Staff are completely out of control."
"The staff was totally terrible and there was no hygiene."
Food Quality
Pros:
"Lovely food which is all baked fresh, especially the croissants!"
"Large assortment of pastries, cakes and breakfast sandwiches."
"Great pastry."
"Best pastries I've ever had."
"Mini cornetti filled with cream and strawberries were great."
"Got the strawberry shortcake. It was pretty good."
"Pastries were divine. So much selection."
Cons:
"The twisted donut was too chewy."
"The puff pastry did not taste very fresh."
"Their chocolate cakes are not the best for me."
"The Soft Cream Cake was heavenly delish and not too sweet, just perfect for my taste bud."
"The cakes and cream Pastries look good but have such chunky fruits in them that it feels like you are eating an entree with fork and knife vs delicate dessert."
"Coffee danish was good but a bit dry."
"The berry cake was horrible."
Facility & Ambiance
Pros:
"It’s very industrial."
"Upper floor dine in with a decent amount of seating- can get full easily."
"Nice to sit upstairs and enjoy the little snack or baguette while people watching out the front windows."
"Good bakery, nice seating area on the second floor."
"They have great seating upstairs, with a window view on NYC!"
"Walk to the top floor dining area for a bird's eye view of the street below and to help burn off the calories from the wide selection of pastries."
"You can sit by the window and enjoy your breakfast in a spacious, cozy layout."
Cons:
"Only 3 stars at best because it was super cold inside."
"Coming here in the weekday afternoon, the fridge wasn’t fully stocked and saw some flies on the pastries."
"Heater at the front door is broken making a really loud noise and the speakers are broken - music plays intermittently."
"Not as nice as other Paris Baguettes. Where are the tongs? Where is the music? everything's silent and it feels like something is missing."
"Upstairs we sat close to the bathroom and was smelling."
"Not the nicest area of the city, witnessed a robbery."
"So gross, not spending enough money just making sure that restrooms are clean it’s not a proper thing."
Price & Value
Pros:
"Reasonable price on cake."
"The prices are very affordable and the lines go by quickly."
"Greater pastry at a reasonable price."
"Their prices weren’t bad and definitely worth more than a simple croissant at some other places."
"Pastries selections are great and plentiful. Reasonable prices on pastries."
"Their baked goods are out of this world. Amazingly unique and delicious selection and well priced for the area."
"Best pastries I have EVER had! Perfect balance, NOT too sweet."
Cons:
"I really like their food, but two days ago I went there to get a few things for my parents and at the register without letting me know cashier charged me extra tip!"
"I ordered Signature Brewed Coffee Large and Iced Black Coffee medium. I was charged money for two large."
"I used to love this place but we got some drinks 30 mins before they were closing and the drinks were really bad."
"If cost of running AC is the issue, please include it in the price of goods you sell."
"I got it when visited NYC and come back home and found out that there was no single drop of condensed milk inside."
"I also bought a piece of flan that tasted like candle wax or gelatin no like flan."
"They just heated for 10 s not even hot very cooled."