"The service was exceptional. Everyone was polite and kind."
"Staff is super friendly."
"Everyone was super friendly as well."
"The friendly and attentive staff create a warm and welcoming atmosphere."
"Most of all, the staff are incredibly attentive and just the best."
"The staff is really helpful and patient."
"Very friendly and polite staff."
Cons:
"The service could have been better and friendlier."
"Very bad service and impolite staff!"
"Negative points for service, food never tasted."
"Staff is nice but not very qualified and they are not coordinated."
"The customer service at this location is terrible and the pastries seemed fairly stale."
"The cashier was quite unpleasant."
"The girls at the cafe weren’t very attentive at all."
Food Quality
Pros:
"The Pesto chicken was as savory, definitely will be back next time we are in NYC."
"As far as breakfast goes, the best place in town. Everything is fresh, even the orange juice."
"The food is good, the ingredients are fresh, and the products are of medium to high quality."
"Their pastries are nothing short of extraordinary, with each bite delivering a perfect balance of flavors and textures."
"Their pastries taste heavenly!!! The dough is perfect."
"Fresh pastries, these croissants are soft and glazed, you can tell when a bakery uses quality ingredients."
"We enjoyed delicious breaded chicken sandwiches, the BBQ chicken was tender & tasted great nicely spiced adding flavor but not overpowering."
Cons:
"This is unacceptable for the price I paid."
"Bomboloni was okay. I also got this crueler looking pistachio donut but it was so oily the oil bled through the paper bag and soaked through my book bag."
"The pastries were below average and didn’t stand up to the expectations."
"Unfortunately the donut wasn’t as good as I imagined."
"Great display but the quality is not worth the overpriced donuts."
"The donuts I got were definitely not fresh."
"The pastry was very stale and old, not to mention its lack of flakiness."
Price and Value
Pros:
"Prices were reasonable for the quality."
"All of it for noticeably cheaper than everything else in the area."
"I felt it was affordable."
"Worth every penny!"
"Delicious and cheap."
"If they were located in the UK we’d easily pay the £ equivalent due to its quality and size."
"The prices were reasonable, the service was friendly, and all the baked goods looked outstanding."
Cons:
"Price was on the high end of reasonable ($15 for two treats)."
"Prices are quite high, but average for NYC."
"Spent over 70 usd for a breakfast for 2."
"Spent $36 for 5 items for overpriced and tasteless baked products."
"It was so good, EXPENSIVE, but good!"
"Their prices are moderate to high between $5.50 to $7.00 dollars desserts, cookies."
"Absolutely Not worth the price or the hype."
Ambiance and Cleanliness
Pros:
"The place is immaculately clean, exuding a welcoming warmth."
"The place is clean, as are the bathrooms."
"Great location and deco."
"Cute cafe !! Lots of seating options indoor and limited outdoor seating."
"Interior of the shop is delightful...and outdoor seating is good for people watching in the evening."
"Nice space, with delicious pastry and sandwich options."
"There is a large bathroom and ample seating in the back for families/group dining."
Cons:
"You need to update closing hours on Google Map. Sunday says you're opened till 7:30 and you're not."
"They turned us and the behavior was not the best. They tried to explain that they don’t need to update info. They can close the seating area anytime they would."
"Only the plastic plates felt like an insult for the good food."
"The seating area isn’t as accommodating as the rest of the shop."
"All tables are wobbly and they caused my coffee to spill."
"Also you need to put working hours sign in the window. There's none. Bad customer experience."
"Dessert served in a basket which is so annoying and inconvenient to eat from."