Levain Bakery – NoHo, NYC Reviews Summary

Cookie Quality

Pros:

• "A solid high-quality cookie that is a must-try if you're in the area."
• "These cookies are easily a pound, and they are so decadent and so delicious."
• "The cookies are crispy but chewy, and the velvety and gooey center makes these cookies unforgettable."
• "Their cookies are substantial servings of gooey (read: perfectly 'underbaked') goodness."
• "The cookies are giant mounds of gooeyness with a crispy enough shell."
• "These cookies are amazing & perfectly baked crunchy on the outside & soft in the insides."
• "The cookies are generously packed with rich chocolate chips, creating a delightful, gooey center that contrasts beautifully with the slightly crispy exterior."

Cons:

• "I was a little disappointed by a particularly flat classic chocolate chip cookie. It was a little crunchy, in a bad way."
• "Other pastries here don't seem as good though - price is high and they're not particularly out of this world."
• "The recipe seems off for some reason."
• "I really liked the original one but today I tried the gluten free one the whole cookie was too soft and fell apart when you grab them in hands.. the inside is almost like liquid with just a bit of crunch on the outside."
• "But it was too sweet for my taste."
• "They don’t taste like a typical chocolate chip cookie as in it doesn’t have that brown sugar molassesy texture but a little less moist and toned down in flavour for the actual dough."
• "The double chocolate chip was too sweet without enough variety of ingredients or enough heartiness."

Customer Service

Pros:

• "Had some AMAZING customer service."
• "The service is quick, kind and they bring a great genuine energy to the experience."
• "Always so friendly and efficient, even when there's a line out the door!"
• "Service is top notch with exceedingly friendly employees!"
• "The staff were super nice, friendly & with big smiles! Excellent service!"
• "The staff was super friendly and nice it was my first time there and they were so patient with me and gave me the best suggestions!!"
• "The service was excellent and fast."

Cons:

• "This location seems very understaffed and unfocused which is a shame given how lovely the baked goods are."
• "It shouldn't take the team ten - fifteen minutes to serve the three customers ahead of me."
• "Why did i give it a 4/5, because one of the guys working at the counter got angry because i wanted to change the order."
• "It was very crowded so I can't entirely blame the workers, but the service could have been a little more friendly."
• "Servers overwhelmed and lack basic training to write down verbal requests."
• "Horrendous customer service."
• "Staff was a bit unfriendly."

Price and Value

Pros:

• "They were large and 100% worth the price."
• "When you get a $5 cookie, you have high expectations and man they did not miss."
• "It is very filling and for the price I think it is worth it."
• "Cookies are huge so it’s worth the price."
• "A bit pricey but imo worth it."
• "Cookies are expensive though - 5 dollars per cookie! But for huge cookies, worth it."
• "So, with no hesitation, I will pay $5 to get one of those cookies again."

Cons:

• "First, I saw the prices. And I told myself: woahhh, it’s kind of expensive!"
• "Quite pricey but worth the cost per cookie given size too."
• "Cookies are expensive though - 5 dollars per cookie!"
• "I also found it presumptive that the till asked for a 18% + tip on handing us two cookies."
• "$15 for 3 mouths full of…Nope."
• "Ever paid $5+ for a single cookie? Well here your chance, you’ll probably get to wait inline as well!!"
• "$15 I won't get back, time in line I won't get back either."

Atmosphere and Decor

Pros:

• "Love the atmosphere and the decor of this location."
• "Really nice spot for enjoying some cookies after a long day in Soho."
• "The location is nice."
• "The decor is cute and fun."
• "The location is absolutely adorable as well."
• "The ambiance is inviting."
• "The atmosphere in here is great and it doesn't feel pretentious either."

Cons:

• "Because of Covid there is no indoor seating, so be prepared to take it to go."
• "This branch is really busy and there’s not a lot of room to eat in."
• "There were a couple of spots to sit and eat but it seemed like it was a place that you would take your order to go."
• "Limited seating (no tables) so more of a grab and go option."
• "Very crowded bakery, don’t expect to sit down for a relaxed coffee and cookie."
• "Only problem was too crowded. I had to pick with rushing."
• "To bad we cannot sit inside, it would have been nice to enjoy the cookie seated right after but it’s ok."