"The staff is very nice and helpful in helping me pick the best choice of so many options to choose!"
"I picked out a birthday cake for myself today and was greeted with such kindness from the staff!"
"The customer service is good."
"Customer service to order it was good and staff was helpful with selection and attentive to what I wanted."
"I absolutely loved the Tres Leche cake I order for my mother's birthday. Great customer service!"
"This spot is always bust but the staff is friendly, helpful and fast!!"
"The stuff was very friendly even thoe a customer was very agervating one of the employees."
Cons:
"I tried calling several times and it seems that someone picks up then hangs up the phone."
"The place is fine but the employees are so mean and when ever I order something they would always give me a weird look."
"I came in person to place an order for a birthday cake that I wanted, the btch who took my order had an attitude."
"PLEASE UPDATE YOUR INFO, and get an English speaking rep to take phone orders."
"They never make cakes right and they're not considerate of loyal customers time!"
"Horrible!! They have the nerve to tell me that those are butterflies on the cake when clearly that is flowers."
"The staff there are very rude."
Product Quality
Pros:
"The donuts were warm and fresh with the perfect amount of glaze."
"There cakes are moist and the cakes layers are higher than most bakery's which is a plus being that you can serve more slices due to the size and the butter cream is smooth and whipped like in Italian bakeries not crystallized like alot of Spanish bakery's."
"Flavor of the cakes are good. Its moist. Frosting taste good as well."
"You can smell the bakery from a street away! Great quality and amazing price."
"The tres leches cake is one of the best cakes I have ever had!"
"I love, love, this bakery. I have been a constant customer of this place for over 30yrs. I've purchased all my children's cakes there and continue to buy there. The customer service is excellent and the cakes & donuts are the greatest."
"Love their cakes ❤️ the custards and filling used are just so delicious, cakes come out nice and decorative."
Cons:
"I am very unsatisfied with this cake not to mention there was a fly trapped in the box."
"It's not a very hygienic bakery."
"Plus, the pastry is not fresh (we put $55 in the trash)."
"The whole cake tasted old."
"May 25, 2021 Purchased Guava pastry puffs and strawberry cheesecake and all had mold."
"The red velvet cupcakes were dry this bakery just put red dye in the cupcakes."
"The cake itself was stale, no moistness, no richness nothing I expected a bit better."
Price and Accessibility
Pros:
"Beautiful detail cakes, for affordable prices."
"Best Bakery in Harlem. I order all my event cakes from here."
"Their prices are super affordable which is a plus."
"Very Affordable, Can't wait to go Back!!"
"For everything we bought, we paid $16.75. Classic New York Prices."
"They accept card payments."
"Even the last minute cakes are amazing and their prices are very affordable."
Cons:
"The prices for the cakes are Ridiculous."
"But they r pretty racist. Some of the workers will treat u pretty nastly if ur Black, but if ur Black n speak Spanish, i guess that means ur not Black to them.....SMH...GO FIGURE"
"You will wait in line all day for a cake but 1 minute after closing rushing from work and the rude lady wouldn't sell me a cake !!!"
"However they don't speak much English and the spot is tiny .... So the line is always out of the door."
"They have really improved their cake decorations, but I find them expensive."
"Prices have gone up tremendously! Quality is great but Prices are not reasonable anymore."