Martha's Country Bakery Reviews Summary

Dessert Variety and Quality

Pros:

• "They have a huge variety of desserts to pick from so regardless of what type of sweet you like, you will always find something."
• "Great desserts, excellent views from inside tables and an even better option, outside tables."
• "They have so many amazing cakes, which can order in slices (so you try a lot!)."
• "Thankfully they have vegan cheesecake offerings as well as vegan carrot cake and vegan chocolate cake!"
• "The collection of pastry and sweets was crazy extensive! There must be 50+ items to try."
• "Always good desserts at Martha's. Can't go wrong with anything."
• "So many delicious options!"

Cons:

• "Cookie tray $15lb was plain in design."
• "Who makes a cake with whipped cream filling? Even more so in a place as special as this and with prices that aren't low, I threw almost all the slices in the trash."
• "The pastries here re always excellent, but their operations are a mess."
• "One of them was the vegan chocolate cake and I was a little disappointed, it tasted stale and dry."
• "The Oreo cake was too chocolatey and heavy so it was difficult to finish."
• "The cake tasted stale and the strawberries in the strawberry shortcake tasted as if they were going bad."
• "I had an apple pie from here once that was inedible."

Customer Service

Pros:

• "Aside from the best desserts and wide selection of pastries which are a given, it’s the friendly staff (consistent in all locations) that keeps me coming back."
• "All the staff employees were helpful and pleasant and all smiles though very very busy."
• "The staff are friendly and courteous."
• "The staff is beyond incredible. 10/10 would definitely recommend."
• "The staff here are super friendly and efficient."
• "The staff was very friendly. I love to see workers with a real smile!"
• "The service was amazing, they were super nice and made sure that we were comfortable."

Cons:

• "Rough and irresponsible staff. Not reading your order at all."
• "We bought a cupcake and a macaroon but the staff just tossed it in the paper bag all the frosting stuck on the paper bag."
• "All the food is delicious but the attention is horrible almost all the girls do not attend because they were talking in the back."
• "I just called the bakery and the person who I spoke to was extremely rude and unprofessional."
• "Worse service ever. I ordered a gluten free and vegan carrot cake and they gave one like from two years ago."
• "She completely forgot about my appetizer, wouldn't check on us to see if something was missing or if we needed more wine."
• "Poor service. Ordered a birthday cake but the store messed up the topping."

Ambience and Location

Pros:

• "The ambience of both rooms is quiet en experience for it's elegance and great attention by the host, waitress and floor manager."
• "Great atmosphere if you want to meet up and hang out with friends!"
• "Martha's has nice indoor and outdoor seating and delicious desserts and coffee drinks to chose from."
• "Eating outside or inside, you feel you have lots of space to enjoy your time out."
• "Loved my visit to Martha's! Cosy place, makes you crave for a coffee and one of their delicious cakes n pies!"
• "Outdoor/ Indoor seating both beautifully setup."
• "Great place for dessert and hot or cold drinks."

Cons:

• "Parking is a bit tricky in the area so go early, you can also sit in."
• "Take a cab or bring a friend to go in for you because fortress of deliciousness is virtually inaccessible if you are a solo driver."
• "Place is super messy, no one cares about you or paying attention."
• "Parking is severely limited near this establishment."
• "It’s also always crowded and hard to find a seat."
• "I ended up parking on a hydrant and went in then waited to be serviced."
• "I was in line for 20 minutes no one served me but ignored me because I'm new here and I don't know the name of the sweets."