Martha’s Country Bakery Reviews Summary

Customer Service

Pros:

• "The line moved quickly and they were so pleasant and professional."
• "Loved the manager Alexis She is so nice and generous and took our order so nicely and everyone in the store is so kind."
• "Great communication and very quickly got us a table organized. Service with a smile and total professionalism."
• "Employees are really nice and helpful."
• "The staff is attentive and prompt."
• "Friendly and accommodating staff with reasonable prices for high quality desserts."
• "Staff is friendly and service is quick."

Cons:

• "Not only was our table area a mess, but the staff seemed totally disinterested in cleaning it up."
• "Ms. Erica seemed to prioritize a third group, skipping the line, which disrupted the order process."
• "Staff were rude and got my order wrong and had a terrible attitude."
• "Beyond unacceptable to have multiple untrained employees like that treat their customers like nothing and not even attempt to make amends."
• "Poor customer service and experience all around."
• "HORRIBLE customer service!!!"
• "Bizarre disrespectful service tonight by 2 of their staff."

Cleanliness

Pros:

• "The dining area is clean with a dark, warm aesthetic."

Cons:

• "I saw a lot of dead flies it turned me off."
• "Chairs, and tables are disgusting."
• "The floor is the worst that I have ever seen."
• "Cake was dry."
• "The place is small and narrow and its falling apart... the drawer thing kept falling...so disturbing... they really need to fix that."

Price

Pros:

• "Parking both front and side streets are FREE after 7pm."
• "Prices are affordable."

Cons:

• "Extremely overpriced."
• "Before 7pm metered 2 hour parking for $5.00 bucks (Ridiculous)."
• "I ordered a medium size hot Americano this morning and they charged $5.72... They said the price is different in the morning and night."
• "Super expensive as well. My mother and my Wife said I was crazy for considering paying 78$ for 24 cupcakes."
• "Reason for 3 stars because it was very expensive."
• "I personally find that everything here is too sweet and overpriced."
• "Prices are incredibly high."

Product Quality

Pros:

• "This cheesecake puts Cheesecake Factory to shame."
• "Love love love the fruit Napoleon."
• "Their triple chocolate mousse cake is to die for."
• "The puff pastry layers along with the custard and berries scattered in between is so light and refreshing."
• "Their napoleons are amazing, and the bread puddings the bests."
• "The carrot muffins are very good. The raisins and walnuts add a unique flavor to the muffin."
• "The creme brulee cheesecake was definitely a winner."

Cons:

• "Poor service and so-so cakes."
• "The Peach Tres leches cake has an overpowering artificial peach taste."
• "Their baked goods all LOOK delicious... I was disappointed by each one's unremarkable flavor."
• "Cake was dry."
• "The absolute worst flan I have ever eaten in my life."
• "The quality of Martha’s isn’t as good as it used to be :( the top of my cupcake was dried and hard and my macaron was hollow and dense."
• "I ordered the peanut butter cheesecake which was really heavy and rich (too heavy and rich)."

Ambiance

Pros:

• "Good ambience, and it has been a great place in the area sitting down and meeting friends."
• "The ambiance is perfect, the coffee is great, and the staff and service stellar."
• "Dimmed lights give the atmosphere of a library with the exception to talk. Very relax setting."
• "The atmosphere is very nice for getting together with friends or a date, after a meal or event."
• "It's a very cozy and a warm atmosphere."
• "The overall look and feel of the place was warm and cozy, and that was matched by the very friendly staff."
• "Welcoming staff and environment."