The Escape Game NYC Reviews Summary

Staff and Service

Pros:

• "Wendell was our guide once again! We really enjoy his energy and he’s a big reason why we come back."
• "Brandon, who was working that night, was wonderful. He was super kind and full of positive energy."
• "Adan is extremely personable and added so much to our experience."
• "Chidinma was incredible. Best customer service I’ve ever seen."
• "Our guide Cassidy was amazing- we literally couldn’t have done it without her!"
• "Josh made the game super fun, and Cali was so nice while we annoyed her asking questions about escape rooms since we are newbies."
• "Jon, Ivey, Jess and Audrey were wonderful hosts and we loved geeking out with y’all."

Cons:

• "Just wasn’t a five star experience for me."
• "Pretty gutting level of service provided by a different staff member, who wasn’t too bothered with us and didnt budge on a refund."
• "When brought up to with the assistant manager, did not seem to care at all."
• "9 am there and door closed, thanks for nothing."
• "Also, side note that right now there's construction on the street, and scaffolding almost entirely obscures the sign above the door here."
• "A couple of the sensors in the room we were in were super touchy, and even though we got it right, the game master had to help us because something wasn’t positioned just so."
• "Original booking was at 2.10pm, but due to delay in the subways we reached at 2.17pm and we were told that they have a strict policy of 5 mins waiting time."

Escape Room Experience

Pros:

• "The puzzles were challenging but fair in a really unique atmosphere."
• "This escape room was mind blowing, we went for the special market, but I'm sure every room is as good!"
• "All the puzzle were super unique and the time limit is honestly really fair."
• "Really well done puzzles and rooms."
• "The room we picked (The Depths) was both challenging and fun."
• "The puzzles were so dynamic and fun to figure out."
• "The escape room was an exhilarating experience! Puzzles were clever, and the theme was immersive."

Cons:

• "Only downside is that you can have randos in your booking time unless you do a private event, but that’s way too expensive."
• "There was not enough to do for a group of 8, especially because the room was pretty linear."
• "Some have clues that make no sense."
• "We got held up a bit because the moderator didn't hear a question we asked about something and there was one clue that was a bit of a stretch."
• "Solving the puzzles didn't lead you to the answer as obviously as they should."
• "The puzzles aren't very challenging and often just require you to step back."
• "Unfortunately, no other people/groups joined our session, so despite the tons of clues... we failed."

Facility and Accessibility

Pros:

• "The place was very clean and staff were very courteous and welcoming."
• "Conveniently located in midtown east, simple and clean facility."
• "The lobby and location is very clean and nicely maintained."
• "The room itself was well maintained, and felt clean."
• "Very clean location."
• "The Depth room we played in was incredibly detailed, not easy but not impossible."
• "Walking into the opening room: the classroom, really brings you back to childhood. Incredibly detail focused~!"

Cons:

• "Gold Rush was not wheelchair friendly (both stairs and a slide)."
• "The bathrooms were being worked on which made the entire downstairs where the rooms were smell horrific."
• "The escape we did wasn't particularly accessible, but we didn't have special accessibility needs."
• "Only complaint I have is the bathrooms were being worked on which made the entire downstairs where the rooms were smell horrific."