Cinemark University City Penn 6 Reviews Summary

Concession and Snacks

Pros:

• "Loved having a soda and popcorn during the film. Can't enjoy it without some. You'll love their selection of other snacks."
• "This is an awesome movie theater! The prices are low, the place is clean, and the people are friendly!"
• "You can sign up for weekly coupons on food online also which comes in handy and makes for a very affordable date."
• "The food in their Rhythm Room is always fresh and tasty."
• "I actually really like the theater food here."
• "Good seating, sound, and multiple refreshment stands."
• "They also serve gelato, alcohol, and have a lounge area."

Cons:

• "I paid $10 for a bottle of water and Reese's Pieces 🤦🏽‍♀"
• "The concession area was bare bones & barely had anything."
• "One concession stand making the customers wait in long line for over priced items."
• "For 5 bucks you can buy a 12 oz soda or a medium bag of popcorn for about 7 bucks. None of the food is good enough for these prices."
• "Popcorn and sodas are crazy stupid expensive like every other movie theater."
• "However, the popcorn is always stale and/or cold. They're concession stand is rarely stocked."
• "The popcorn 🍿was horrible and extremely overpriced considering it was old, cold and loaded with hulls that got into your teeth and gums."

Staff and Customer Service

Pros:

• "Staff is friendly, but professional. They feel like family."
• "The theater was clean, the staff was super friendly."
• "Had a great customer service experience at a pre-screening."
• "The friendliest staff I've ever encountered at any movie theater."
• "Every staff member I encountered was pleasant."
• "The staff is courteous and helpful."
• "The staff are helpful and friendly."

Cons:

• "Extremely not satisfied with the service and the staffs’ attitude. It’s like I own them something and trash is everywhere on the floor. I’ll never come to this cinema again."
• "As my family and I entered the movies we retrieved our tickets and stepped over to the security guard to be checked he was completely rude."
• "I have never encounted such nasty ignorant customer service!"
• "Customer service did not provide a refund despite me telling them of this theater’s bag policy."
• "The worst employees ever!! And the manager is dumber than a rock!"
• "Rude security guard and enslaved workers."
• "Absolutely discriminatory movie theater."

Cleanliness and Maintenance

Pros:

• "Very nice, super clean and completely empty on a Tuesday afternoon!"
• "The theater is very clean, nice, and has digital projection."
• "The women's bathroom was one of the cleanest movie theater bathrooms I've encountered."
• "The bathrooms are clean and so is the overall theater and the movie seats i.e. no spilled drink stickiness all over the floors or garbage in the chairs."
• "The theater was very clean and staff was very nice."
• "This place is clean and the staff is very helpful."
• "The theatre is clean and comfortable."

Cons:

• "This place is disgusting!"
• "The theaters are extremely hot, they only turn on the air conditioner when enough people complain."
• "The whole place is desperately in need of renovation too, parts of it almost looked abandoned."
• "The theater needs a serious facelift."
• "The back of the theater reeks of urine."
• "The seats are all cracked and weathered in the theater."
• "Very badly maintained. The floors were unclean and sticky from spilt food and drinks..the seats were all torn and uncomfortable to sit on."

Accessibility and Convenience

Pros:

• "Parking garage is across the street. Septa routes are close by as well."
• "Assigned seating."
• "It is usually clean and comfortable."
• "Great service and staff. The location is incredibly convenient for me to get to."
• "They also validate parking from the parking deck across the street which made it even easier."
• "It is easily accessible via public transit."
• "This theater is friendly and nice."

Cons:

• "They refuse to let you in with a backpack, a policy that is not posted online anywhere on Fandango, where they SELL tickets."
• "I was denied entering the theater with a backpack."
• "Customer service is lacking in all areas at this theater."
• "A lot of people end up paying $15 to get out of the parking lot because they don't want the hassle of figuring it out."
• "The seats are terrible, uncomfortable and the screens are very smaller."
• "One of the fire exit signs was dangling."
• "The seats were all ripped up, uncomfortable and dingy."

Pricing and Value

Pros:

• "I really like this movie theater due to it being slightly cheaper than other places and it having a well known discount day."
• "Matinee is just under $10. Regular price is $12."
• "They have discounted prices for matinee shows and on Tuesdays."
• "They even have a discount day on Tuesdays which is great."
• "The discounted Tuesday tickets were an added bonus."
• "Friendly staff, clean facility, and not busy at all if you go early."
• "Great seats inside the theaters as well. Very comfortable. Not full on recliners, but you don't miss that."