AMC Fantasy 5 Reviews Summary

Staff and Service

Pros:

• "Josh was great and helped us a great deal on our first night back in a movie theater."
• "The staff are friendly and nice. Theatre is clean."
• "Parking nearby, friendly staff."
• "The staff at the snack line was very professional and complete orders accurately and in a timely fashion."
• "I have been a witness to bad customers going crazy on employees, but they keep their cool."
• "The staff is always friendly and they are always happy to help."
• "Employees are very friendly and accommodating."

Cons:

• "There was no staff to notify us what was going on."
• "The staff was all behind the register leaving one person at the front desk."
• "The young lady at the concession stand failed to attend those on the 'Premiere' line."
• "They only have one person working the front counter."
• "The consession stand moved very slowly on my visit and the workers also messed up my order prolonging my time there."
• "4 stars only because the guy at the front who we were purchasing our tickets from did not seem like he was a people person at all."
• "Instead of saying sorry to us he was very rude and unprofessional!"

Seating and Comfort

Pros:

• "The theater has recently been refurbished and now has large comfortable seats and nice wide armrests."
• "They upgraded in the last few years with big, comfy seats."
• "Clean movie theater, comfortable with more leg room seating."
• "We got there and found our row and seat designation, and sat down in very comfortable seats."
• "Great seats and reserved seats mean no lines."
• "Seating is very comfortable and spacious."
• "Sat in the 2nd row. The seats were so comfortable that not one person in my family complained."

Cons:

• "The reclining seats did no such reclining - they were rocking chairs."
• "The seats where dingy and I seen mice running around."
• "The seats dont recline and they are too close together."
• "Seats do not recline, they rock. Much wear and tear on the seats as well."
• "The seats are extremely outdated. They are extremely close together and unless you're a burly man over 190lbs then good luck getting them to recline."
• "The seats were wormed down and ripped up."
• "The seats, while comfy, did not recline and were worn out and ripped."

Cleanliness

Pros:

• "The staff are friendly and nice. Theatre is clean."
• "Movie theater was clean. the folks that work there were courteous. And pleasant."
• "This theatre gives me a reason not to watch Netflix on my couch. They always have a very clean theatre and a great staff."
• "This place is sooo convenient and clean."
• "Pretty nice theater, clean."
• "It's clean and has comfortable seating."
• "Very clean theatre."

Cons:

• "The bathroom was also very dirty."
• "It’s filthy, the bathrooms and lobby looked like they haven’t been cleaned in months."
• "The theater was extremely dirty and hot."
• "Dirty seats and trash everywhere."
• "The theater was filthy. Popcorn all over the floor."
• "The Place is really gross. There was food everywhere no way to avoid stepping on it."
• "The theater room was not swept, had garbage everywhere."

Facilities and Accessibility

Pros:

• "Consistent in show times, convenience of elevator or escalator."
• "Anytime there's great space for wheelchairs and elevators then it's a great theater."
• "Bathrooms are always exceptionally clean."
• "It's great having a movie theater in town."
• "Very accessible parking is a bit tight but can be found and plenty of restaurants in the area."
• "If you book ahead of showings you can comfortably pick the seat of your choice."
• "The Fantasy still stands since 1929 and has upgraded its signage and seats to a plush leather style."

Cons:

• "There is no parking lot for this movie theatre and the only bathrooms are on the first floor."
• "No free parking. You have to download an app to park since parking is only for 1 hour max."
• "The women’s bathroom only had toilet paper in one stall and there was no soap in any of the sinks."
• "For small kids may be worthwhile to bring something to boost em up, since the theater seating was not deep stadium seating."
• "It's wasn't a good experience the bathroom is all the way downstairs."
• "Very nasty place. Seats too close to tight can't even walk."
• "Nothing spectacular. 2 of the 3 ticket kiosks weren't working."

Concessions and Snacks

Pros:

• "3 stars for the atmosphere & freshly made pretzel bites."
• "The concession stand didn't have hot dogs or cheese for the nachos."
• "The popcorn was also fresh!"
• "The staff at the snack line was very professional and complete orders accurately and in a timely fashion."
• "Nick M at the concession stand was the nicest."

Cons:

• "I was a bit disappointed in the snack department-- Talk about slim pickings!"
• "The place is very dirty the soda machine was missing half of the soda flavors."
• "The worst AMC I've been to. The chairs don't recline, there was ONLY 1 drink machine working."
• "The consession stand moved very slowly on my visit and the workers also messed up my order prolonging my time there."
• "The concession stand needs cleaning and should never look empty or lacking snacks."
• "I went after the Black Panther week end, they did not have butter for the popcorn, cheese for the mochas, no hot dogs and no toilet paper in the bathrooms."