Regal UA Farmingdale Reviews Summary

Seating

Pros:

• "Reclining chairs were very comfy."
• "Love the reclining seats!!"
• "The seats were nice and big. The seats also have swinging tables which you don't see often."
• "They have small theaters with premium leather seats that recline with tray tables."
• "I enjoyed the comfortable adjustable recliner seats with a sliding table top and cup holders."
• "The seats are some of the best with mechanical reclining seats."
• "The seats are all leather reclining seats and they are very comfortable."

Cons:

• "Seats all worn out and disgusting, no recliner, some seats are busted and they’ll keep you upright."
• "The upholstery on the seats is cracked and worn out."
• "Our chair was broken."
• "The chairs are older and need to be replaced soon."
• "Recliner seat was also partially broken. As you reclined, the bottom of the chair by your feet would twist."
• "The seats here just rocked, would not recline and kept pushing you up into an uncomfortable position."
• "The seats are all WORN and look really gnarly."

Cleanliness

Pros:

• "The theater was very clean and well kept."
• "Very nice and clean theatre."
• "It’s a cozy movie theater, people are respectful and the audio/quality was nice."
• "Clean place to catch a movie."
• "Everything is very clean and the staff is very friendly."
• "Always clean and welcoming."
• "The theater is really clean bathrooms as well executive seating was nice."

Cons:

• "Floors very nasty with spit out gum on it."
• "The table tray was sticky and the floor was not clean."
• "The attached tray tables were not visibly soiled, but they were sticky to the touch."
• "Place looks run down."
• "The regal farmingdale experience was terrible and filthy."
• "Theater #7 was disgustingly HOT!"
• "Theater had a foul smell had to keep nose covered to enjoy the movie."

Service

Pros:

• "People are very friendly."
• "The people who work here are sometimes a little slow, but they are always friendly."
• "The staff was very nice, and the restrooms were clean."
• "Employees are helpful, courteous, and professional."
• "Staff was helpful- checked on us twice before the movie."
• "Susan was welcoming, knowledgeable, and helped us get everything we needed for our movie."
• "The employees are always very nice and accommodating."

Cons:

• "Then there is nothing but an auto generated response when you make a complaint."
• "The service desk couldn't figure out how we were both sold the same set of tickets."
• "Theater was overall 20+ years outdated with old signage, features, and lousy customer service."
• "If you go to their website they will have the time and schedule for their movies. When you get their they tell you your movie is not playing."
• "Why is the ticket window closed and only 2 people working the concession stand."
• "The employees look like there being made to work at Gun point."
• "Employees stand around and don't assist you."

Facilities

Pros:

• "Parking is always available."
• "The food portions are good."
• "This theater used to be crappy many years ago, but they have done a complete overhaul of the place."
• "The staff was friendly and helpful!"
• "The concessions stand has a wide variety of food selections."
• "The seats recline and I never had a cleanliness issue here."
• "Both theatres were clean, with huge comfortable reclining chairs."

Cons:

• "Not enough parking in the main lot."
• "It's a bit more expensive than other theaters."
• "Like any other theater, the prices for snacks are insane."
• "The rear seats sit below a behemoth box of speakers which take away from the surround sound experience."
• "Closed captioning device did not work, thus violating people's ADA rights."
• "Why does a Suffolk county movie theater need bulletproof glass in between the clerks and customers??"
• "The fire alarms went off for now reason and they could not continue to show our movie."