Just Furniture Reviews Summary

Customer Service

Pros:

• "We had an excellent experience with Carolina, she was very knowledgeable, helpful and friendly."
• "Howard & Frank were incredibly helpful! We felt welcome right when we walked in the door."
• "Thanks Just Furniture for accommodating!"
• "Today we purchased a sectional and ottoman, Jerry Chambergo made it a pleasant experience."
• "Make sure to ask for Carolina!! She really cares about her customers."
• "Carolina was a tremendous help. Excellent customer service, great communication throughout the whole process."
• "Jerry helped us with picking a perfect furniture for our living room."

Cons:

• "Absolute worst customer service I’ve had as far as local business."
• "Worst customer service ever!!!"
• "The customer service going into the store to purchase something was great but once you place your order and your furniture is went completely out the window."
• "Save your money and buy a Ashlee or lazyboy at least they have a good warranty. Will never buy from here again."
• "This place was a headache to deal with and so unprofessional. They got their money and didn't really care about anything else."
• "Terrible customer service! I ordered a desk in May and had been told it would be 2-4 weeks then nothing."
• "The customer service is exceptional — especially Howard who really worked hard to get me the best pricing."

Product Quality

Pros:

• "I love this store! High quality Ashley furniture for a lot less."
• "We bought a huge sofa sectional from them a little over a year ago (we love it) and just returned again to buy a new mattress and frame."
• "We bought a beautiful couch at a great price, after looking for months for the perfect couch for our new home!"
• "Extremely happy with my purchase. The product is great."
• "The 3 piece set arrived and it’s exactly what we wanted. The comfort of them is great."
• "I would highly recommend this store to anyone looking for home furniture."
• "This location has great selection of furniture."

Cons:

• "Ordered a dining room set from a catalog that was supposed to be beige, once I received it it was grey."
• "I ordered a sectional sofa along with a recliner. My sectional showed up first and damaged."
• "The mattress that was delivered was defective, big lump on one end."
• "After all that 2 months later the coffee table is chipping for absolutely no reason haven't hit it or bumped it in any way the couch is fraying and already feels like it is going to fall apart!"
• "All the thread detail is falling off, the seams are completely ripping apart."
• "When the furniture finally arrived the couch was smashed and I was told I would be charged a 50 percent restocking fee if I didn't accept the damaged couch and wait for replacement parts."
• "6 months for the furniture and after a month the handle broke on the recliner. Have gone to the store several times and spoken with staff and 'manager' John and here is a year later and handle hasn't been repaired."

Delivery & Communication

Pros:

• "Product came in 3 weeks ahead of estimated time."
• "The sofa was delivered less than two weeks later and my mom couldn't be happier."
• "Delivery was quick and efficient with the men coming within the stated window."
• "Also Craig and Keith the delivery drivers went above and beyond after our couches were placed in another truck accidentally and met the other driver same night and still delivered to us and brought us to the 3rd floor!"
• "We received our new couch almost immediately, while only waiting a little over a week for our oversized recliner."
• "I got my delivery today, and it was worth the wait."
• "Also wanted to say thank you to the delivery guys they did a wonderful job delivering and assembly the furniture for us."

Cons:

• "We called again in the middle of August and couldn't get through to talk to anyone (their phone just gave a constant busy signal no matter how many times we called)."
• "After 12 weeks I attempted numerous times to get through to the store but their phone was busy, days in a row."
• "I would give negative stars if possible. They are impossible to get a hold of because the single phone line they have is busy from the time they open to the time they close."
• "Their phone is still permanently busy."
• "The delivery men left trash scattered about."
• "The delivery was on time but the men who delivered it left all of the trash in our front yard without even mentioning it to us."
• "So. Is it standard practice to throw your trash behind a dumpster when doing a delivery?"