Raymour & Flanigan Furniture and Mattress Outlet Reviews Summary

Delivery Service

Pros:

• "Our sectional will only take a few days to be delivered which is what we were hoping."
• "When I got my dresser in a couple of days .. the drivers kept in touch with me on when they would be here (& were right on time!) and they were super friendly, courteous, and nice."
• "The delivery was punctual with great communication beforehand & we love the furniture - 5 stars!"
• "Delivery was flawless, well communicated, on time, and the delivery guys were thorough, professional, and quick."
• "Our mattress was delivered in less than 24 hours & they removed our old mattress."
• "Delivery was on time and they were quick, courteous and professional."
• "Delivery was scheduled within 3 days and was punctual."

Cons:

• "The deliverymen were not wearing masks when they entered our home."
• "Recently, I received an email stating my furniture would not arrive at least for another month beyond the original date of delivery."
• "I've had enough. I've been patiently waiting for my sectional sofa that I ordered way back on August 2nd... the fact that I keep getting told a delivery date that my furniture will be in keeps getting delayed over and over and I'm fed up."
• "I purchased a couch LAST month to be delivered the day after I moved into my new apartment (today) - took the day off from work to be here for when it was delivered. Got a last minute call stating it never made it onto the truck and it won’t be delivered until next week."
• "The delivery drivers caused major damages to the interior of our house and trampled all over the newly planted flower bed because they couldn't walk 3 feet to the sidewalk."
• "Dissatisfied with the delivery they did not take the old mattress even with a plastic cover or the frame."
• "We feel that the salesman was very deceptive in telling us that they would take away the old mattress."

Customer Service

Pros:

• "Charles Lee was a great representative of the company and answered all my questions thoroughly."
• "I would recommend him to anyone looking to buy furniture at the outlet location in Marlton."
• "I had been in this location before and they are always courteous."
• "Our sales person Kathy was excellent."
• "Everyone at this location were super nice and friendly, especially Kathleen who helped my husband and I, and she never pressured us took us around the whole store and kept a smile on her face."
• "This is my second time shopping at the Marlton Outlet - it’s always a pleasure to shop there... the entire experience was worthy of a 5 star rating, right down to the delivery guys, who were also fast, friendly, and professional."
• "Everyone was friendly."

Cons:

• "The place has poor customer service and sell junk."
• "I felt pressured the moment I walked in the door by a salesman who approached me at least 3 different times after having asked him to give me an opportunity to just look."
• "Salesman was not helpful at all. Didn’t listen to what I was telling him my objective was."
• "The sales people did not approach my daughter and I, they would not make eye contact nor did they greet us."
• "Great things to sale but the sales staff leaves a lot to be desired when we arrived at the store too many staff standing around no one wanted to assist or sale."
• "No sales person greeted us when we came in. Prices not posted on beds, salesman took long time to get best responses for final decision making."
• "We got the run around from the original POS regarding how the protection plan works."

Product Quality

Pros:

• "Purchased a leather sofa and pull-out sleeper for chair last week from Kathleen. She was great."
• "The product is high quality and a great price."
• "The selection, quality, and prices at the Raymour and Flanigan Outlet are amazing."
• "Raymour & Flanigan Outlet has a huge selection-- and we look forward to happy sleeping soon!"
• "Furniture looks and feels great."
• "Looked around and found a pretty good quality coach at a reasonable price."
• "Raymour and flanigan outlet has great selection of furniture with reasonable price."

Cons:

• "Purchased a 5 piece sectional over $2,000.00 in 2021 just went to wash the pillows (2024) because my children had put a stain on my furniture took the couch apart to find out they just stuffed one of my pillows with stuffing instead of putting it in a pillow case."
• "Ordered what we thought was a nice table and chairs only to find out it's junk."
• "They are not the correct sizes nor what we paid for."
• "My furniture was delivered and unwrapped and the delivery men left very quickly. I noticed one the back legs on my accent chair was bent."
• "I can’t speak for the durability of the furniture yet because we were quoted at least a 2.5 month wait for delivery."
• "This huge company should be embarrassed! I get we’re going through a pandemic, but majority of places have caught up."
• "Stay away from warranty purchase! I purchased extended warranty/protection. A week after delivery my dog chewed a small area on the sofa."