Bob’s Discount Furniture and Mattress Store Reviews Summary

Customer Service

Pros:

• "Also- financing department, was amazing. Very clear cut and to the point."
• "Yvonne Miller. She was extremely helpful and friendly."
• "Richie was great in getting me in and out. Great experience."
• "Just want to thank Eric for all his help and knowledge with our living room set."
• "Stephanie L. as our store associate, she was so attentive, friendly, personable and informative."
• "Michelle... was very friendly and she explained to us how the furniture placards worked."
• "Customer service was phenomenal. Would definitely recommend!"

Cons:

• "By far The Worst place to buy furniture."
• "The company they use will scam you and just deny your claim."
• "The after purchase service is HORRIBLE beyond words."
• "Sales team will tell you anything to sell you a particular set instead of directing you to a more appropriate one."
• "I see every review has the same response. That tells me it's a bot responding."
• "The manager I spoke to was argumentative and trying to blame my mother and I for their mistake."
• "Delivered a broken sofa and their service department is a joke and store manager is cocky and unhelpful."

Delivery Service

Pros:

• "The delivery guys are so sweet and very professional. They arrive when they say they will, and take care of everything."
• "They delivered on Christmas Eve!! And of course great service with the delivery and set up too."
• "The delivery notifications were also wonderful. Being notified via text when the truck was 30 minutes away allowed me to plan my day appropriately."
• "The delivery was timed perfectly, and was delivered when promised."
• "From the time we walked in the store until we received our delivery, the whole experience was great and hassle-free."

Cons:

• "Additionally the set up of our furniture that we paid for was done very poorly."
• "However delivery ruined the whole experience."
• "Very disappointed!! We had a delivery scheduled for today. They showed up and our side rails for our bed were missing."
• "Delivery service is a nightmare that shows up as late as 11:30 at night 12 hours past delivery window without explanation."
• "When we were getting our furniture delivered, the delivery people knocked on our door instead of ringing the doorbell, and instead of waiting or trying again, they left immediately and refused to deliver our furniture for weeks."
• "I purchased a sofa bed and fitted bed protector. They delivered but could not get the sofa bed on the elevator and they said they were not allowed to take it up the steps."

Product Quality

Pros:

• "Bobs isn’t that expensive and they are really good with their warranty."
• "They know their product durability and quality and back it up."
• "Amazing bought a fantastic mattress and bed frame for a great price!"
• "We found a nice two-piece leather sofa recliner and loveseat recliner at a great price."
• "Honestly Bob’s is a great company to purchase from. The Quality is impressive giving the ticket price."
• "I’ve had my furniture a week and am not at all disappointed in the comfort or quality I received!"
• "They have a wide selection and the furniture is decently priced."

Cons:

• "All three of my pieces arrived today damaged."
• "Furniture no good never buy from Bob’s Furniture."
• "The ottoman was not there and one of the pieces of the sectional did not come with legs."
• "Two sets of furniture has fallen apart in less than 3 years in a household with just two adults and no children."
• "When it was delivered, the quality of the furniture was awful. We had our couch, recliner, and bedroom set for less than five years, and they are all already breaking and damaged."
• "Worst place I ever bought furniture from I spent $4500 got a living room suit the sofa was broke."
• "Couch is comfortable but was ripped off with the purchase of their 'extended warranty'."

Price and Value

Pros:

• "Large selection and good prices is what brought us in and the no pressure sales made it easy to purchase."
• "So happy we checked out this place because our new sofa with everything we want is arriving on Friday!!!!"
• "After looking many other places, the selection, quality and prices are unbeatable."
• "Good selection of living room, bedroom, and dining room furniture at prices WAY below other stores."
• "Very great pricing for quality furniture!!!"

Cons:

• "Just be aware that delivery charges & furniture protection options are pricey and will add a good deal to the cost."
• "The prices are ridiculously high and the integrity of the furniture's material are NOT WORTH THE CONSTANT TROUBLE."
• "Also, when they calculate your purchase they don’t say that there is the charge for the warranty."
• "The salesman Eric kind and polite. The bad you charge for delivery while other do it at no charge for doing business with them."
• "Look out for bait and switch prices, add-ons such as 'goof proof' white glove vs threshold delivery, insurance etc."

Shopping Experience

Pros:

• "From the time we walked in we were highly impressed not only with the selection and quality but with the attentiveness of the employees also."
• "Loved bobs, great selection, and our salesgirl Katie was awesome."
• "Our salesman Evan Smith was hands down the best at finding our beautiful furniture for our new home."
• "We were greeted by Orlando as we came in and let us know he was around to help."
• "We were greeted professionally by Kelsey as we entered the store."
• "The store is very nice. Small snack area with free coffee, water, and even treats for little ones."
• "Great experience with free coffee, cookies, and ice cream."

Cons:

• "I hate that this store is our main resource in our town."
• "We walked in with no one acknowledging our presence."
• "This is ridiculous. Especially seeing as bobs was created for this very thing. For beds because Bob himself had an accident and you can't accommodate us"
• "Please do yourself a favor and DO NOT PURCHASE AT BOBS DISCOUNT FURNITURE!!"
• "TERRIBLE!! Hate Bobs."
• "However with how the whole delivery process was handled I’m not sure if I’d use them again"
• "I would also recommend if your looking for Furniture Ashley Homestore or Raymour & Flanigan are much better choices with customer service and service departments."