Raymour & Flanigan Furniture and Mattress Store Reviews Summary

Sales Experience

Pros:

• "Our Salesperson Calhid was excellent."
• "Our salesman Barry Surizon was very patient and not pushy."
• "Carl Petrigno is very pleasant to work with, doesn't push you."
• "Highly recommend Mark in SI store."
• "Nick Portantiere was amazing! No pressure, just options."
• "Salesman Meir Cohen very helpful and understanding of my needs."
• "Barry Surizon is the best staff person on the floor."

Cons:

• "I don’t know what’s happening in this place every time we go in the sales persona are on top of you and not in a very nice way."
• "They were rude & only cared about the commission."
• "I was severely disappointed with the sales and customer service from this location."
• "The sales person Josephine promised that the delivery will be made on the date just to make a sale."
• "Dan is The Most incompetent, unhelpful sales person ever."
• "They lie. Don't believe anything they say in this store."
• "Deserves 0 stars. Ordered a couch a month ago and get a call 3 days before delivery that they don't have all the pieces and it is discontinued."

Product and Selection

Pros:

• "Wonderful assortment of furniture and great sales and customer service associates."
• "The selection of mattresses was really huge. We had Gordon help us navigate through it."
• "Very surprised to see so many choices of furniture!"
• "The furniture that Raymour & Flanigan sells is quality merchandise which is displayed in a very appealing manner."
• "Furniture are undoubtedly very good quality."
• "I like Raymour & Flanigan furnitures because they are quality products."
• "I absolutely love my new couch set!! It’s so comfortable and has such good quality."

Cons:

• "This is the brand new couch I purchased and Its broken from day one."
• "Arrived broken in the box. Product quality is pretty poor."
• "The legs were so flimsy and not tight."
• "The quality was the worst that can be, ikea has much better quality than this one."
• "Purchased two mattresses from here -- both had an issue sagging within a year."
• "Can't sleep at night with how awful this is and they don't want to help replace it."
• "We went to the showroom and found that the set we saw and chose originally was now marked down to half price. Why were we not notified of this."

Delivery and Service

Pros:

• "A repairman showed up within two weeks and did the repair right there in our home."
• "The delivery men were excellent at their job, very professional."
• "Furniture was delivered in 1 day."
• "The delivery guys were awesome and item was delivered within 2 days of ordering."
• "Mattress delivered first thing Sunday after ordering Saturday afternoon - slept on mattress Sunday night."
• "Our furniture was delivered earlier then we were originally told the delivery went flawlessly and we couldn’t be any happier."
• "Even offered next day delivery."

Cons:

• "Delivery drivers make random calls after the delivery."
• "Before the driver called me at 7:59 am Spanish music playing on a 10+ as if was at a concert."
• "Here it is the next day and I still don't have an email in my email to see if and when they are going to come uuurrrggghhhh."
• "The furniture never came. We were told it won't be in until the end of April."
• "To top it off, upon delivery they damaged the railing inside my home that was just redone."
• "Now they don't take the old couch you have to get someone yourself."
• "Mom needed new furniture, so we went to Raymour & Flanigan since she's bought from them before. Found the furniture, they said the loveseat wasn't in the warehouse, but would be by Wed. Then, we would be notified of delivery time. We had to call every week to find out when it was coming."

Customer Service

Pros:

• "Very happy with the service at the store and the time that was taken to give us a good experience."
• "Would recommend him and Raymour & Flanigans, to all."
• "We’re very pleased with our experience & will be returning customers."
• "After my purchase he even reached out to assure the delivery was smooth and that I was happy."
• "They are a credit to your organization and should be acknowledged as such."
• "Overall a pleasant atmosphere and environment."
• "Great experience!"

Cons:

• "Customer service is not helpful at all."
• "They ask if I want to come in and spend MORE money on a different couch."
• "Customer service doesn't end when you sell it, you need follow through."
• "The most unprofessional, rudest customer service."
• "Awful company."
• "My only complaint is the price of the delivery charge."
• "The back office lady helping with final paperwork was not friendly or personable."