Belleville Pizza Reviews Summary

Food Quality

Pros:

• "This is authentic Italian pizza."
• "The Pizza is made with fresh ingredients and comes out tender and tasty."
• "Their mushroom pizza is always on point and tastes so good..!!"
• "The food received was hot, nothing is spilled, and the food tasted like it was supposed to taste."
• "The food is great. A true Italian experience."
• "Their buffalo blue cheese pizza is my absolute favorite. It has that crunchy crust but soft topping. Their food is always on point!"
• "The rice balls are amazing! Pizza is great! Good balance of sauce and cheese."

Cons:

• "The pizza was a bit on the skimpy side, the vodka sauce was kind of bland."
• "Very unhappy with food and service. Found three hairs on my food and send it right back."
• "Wing order all 15 of them tasted horribly old as if they were reheated and were super dry."
• "Pizza cheese was not even melted and looked as it must’ve been sitting out for a while."
• "The pizza is so salty, the price is more than usual, the soda drink was expired 'it was flat and 2 months off' and the chicken sandwich was so salty not blue cheese but ranch !!!!"
• "The pizza was falling apart and sauce tasted like water couldn’t even eat it."
• "California chicken wrap, chicken is fried and is either A. Fried in old oil B. Old chicken C. Refried chicken. Chicken taste very old and gave me the worse stomach pain !!"

Customer Service

Pros:

• "Every time we've dealt with anyone from there, they're always so kind."
• "Every time I call to leave an order, the person on the phone is so polite, same with the delivery person."
• "The staff was so friendly talking to my daughter and introducing different chips to her."
• "The staff is always warm and friendly. High variety of great quality, great tasting pizza."
• "The young men at the counter have amazing customer service."
• "The customer service was fantastic and as always the food is superb."
• "Food is great. Service is great. All the workers are friendly."

Cons:

• "I have ordered from this place about 4-5 times and honestly the food is delicious but they clearly have no idea what they are doing as far as customer service."
• "The guy hung up the phone on me."
• "Very unhappy with food and service. Found three hairs on my food and send it right back."
• "When I asked how much longer the manager was extremely rude and told me if I didn't want to wait I can get out and is handling food without wearing a mask during the pandemic."
• "Called them twice and kept lying to me and saying it's on its way and hanged up."
• "The customer service is not. Messed up my order, made ME drive there RETURN the pizza and pick up a new one."
• "They have the worst delivery service I have ever experienced and the personnel taking the orders are as incompetent as they come."

Delivery Service

Pros:

• "Since Belleville Pizza opened, its been my go-to place for slices and entrees. Fast delivery!"
• "Kenny the delivery driver is the best!"
• "The driver was friendly and prompt delivery."
• "We order delivery from here at least once a week (don't judge me, I love pizza), food is always on time, hot, and taste sooo good!"
• "He came directly up to our apartment (we live in a big complex and every delivery we've ever had from pretty much anywhere just waits at the security desk)."
• "Rain, sleet, snow it doesn’t matter Kenny is always reliable!"
• "We had a huge snow storm on Tuesday and on Wednesday my kids really wanted Pizza. The team there went out of their way to make a last minute delivery, which made my kids day."

Cons:

• "It took almost two hours for delivery."
• "Don't order from here, you'll be waiting for hours."
• "We waited more than 1.5 hours for our order...and we live in the same town!"
• "Extremely long delivery time!!! Don't order unless you're willing to wait 1hr 30minutes+!! Ordered at 5:50 and just got my pizza at 7:30! Food wasn't hot, just warm at best."
• "Placed an order at 3:05 pm. It is now 4:57 pm still waiting for my order... just like last time, my order is cruising around don’t know where?"
• "Terrible delivery service. I called two days ahead to order pizzas and salads for my sons preschool and they were an hour late."
• "My food was delivered cold due to delivery taking 1.5 hours."