AFC Urgent Care South Plainfield Reviews Summary

Staff Professionalism

Pros:

• "Most staff are friendly! Dr Browne was great."
• "Dr. Odekunle is who I saw today and he has such great bedside manner."
• "The front desk staff were very helpful with the sign in process and so pleasant."
• "I really feel that Chynnah is in the right field to care for people."
• "It’s nice to know that customer service still exists. Chynnah & Lena both made my visit today at Urgent Care one of the best visits I’ve ever had, they were very professional and treated me with the most utmost respect."
• "Front desk employees were professional, courteous and helpful."
• "The staff and doctor were professional and very nice."

Cons:

• "They will look you in your face as you gasp for air and tell you they cannot help you."
• "The doctor we saw was not competent. Took my son as he complained of stomach pain. The doctor saw him for few seconds and diagnosed as appendicitis."
• "Very rude. I wasn't familiar with registration on their computer in front of the receptionist."
• "The absolute bare minimum. Now I do understand I came before about 25 minutes before close but I called in advance that I was rushing from work. The front desk has no little to no regard for patient satisfaction."
• "I've never seen such an unprofessional bunch before."
• "These people either really don't know what they are doing or they are crooks."
• "The front desk personnel is very, very unprofessional. Cursing while in conversation among staff members."

Efficiency of Service

Pros:

• "I only waited five minutes before my name was called."
• "I Have Always Done My Testing Here Fast & Easy!"
• "I visited the urgent care today and had a very good experience from all the staff there."
• "I really like this Urgent Care. I did a walk in and was seen within 15-20mins and there were 3 people in front of me."
• "She was quick and sufficient with my visit."
• "Excellent, efficient, well run urgent care with exceptional team."
• "I was seen almost instantly for vitals and quickly moved into a patient room."

Cons:

• "Didn't answer several calls or respond to messages trying to check which pharmacy I needed to go to."
• "Came for employment drug screening at 6PM. Was told by front desk to come before 5:30PM."
• "It didn't take 30 minutes... it took 2 hours before someone came in and it wasn't even the doctor."
• "I’ve been waiting solo in the back for 45 Of those 90 minutes and haven’t been seen by anyone."
• "Terrible experience, called over the phone and was told the wait time was 20-30 minutes. It has now been over an hour and I have still not been seen."
• "Waited for the 1hour no call back, had to call the office myself."
• "I was waiting to see a doctor for 1 hour and 15 minutes just for my check up to be 5 minutes long."

Quality of Medical Care

Pros:

• "I have never been dissatisfied with care that I have received at afc South Plainfield."
• "Had the pleasure of being treated by Dr. Odekunle."
• "Dr. Browne attended to me with care."
• "Dr. Browne was very thorough with his exam to make sure that it wasn’t anything more serious."
• "Dr Curry is excellent in patient care and diagnosis."
• "Dr. Odekunle was very nice, humble, took his time to explain everything to me and he’s very knowledgeable."
• "Dr. Odekunle and Lena the Nurse are awesome took care of me as their own."

Cons:

• "I will NEVER return here due to the lack of proper medical treatment."
• "The doctor there treated me like I was wasting his time."
• "Dr Avery Browne treated my daughter for fractured finger but refused to treat her for fever and strep throat."
• "The doctor did not have patience to examine me, he simply brushed off in a minute by looking into my ear drums for an second."
• "Dr. Odekunle totally misdiagnosed my problem."
• "All they can prescribe is basic medications that you probably already have."
• "The doctor suggested antibiotics by misinterpreting us."