Carbon Health Urgent Care Monroe Reviews Summary

Staff and Service

Pros:

• "Doctors are thorough and spend a lot of time with you."
• "The wait was short."
• "The waiting room and patient rooms are spotless. The receptionist and staff were all very pleasant."
• "Caring and compassionate staff."
• "All staff are caring and professional."
• "The nurse, Jackie was caring and compassionate as she took my moms history. Dr. Strauss was very thorough."
• "The entire staff is very professional and courteous."

Cons:

• "Although close by my home, will NEVER return! My husband and I asked for a PCR test. Every person we spoke to gave us a different response."
• "This carbon health care facility is a complete scam! Stay away."
• "The staff is friendly, except the girl that took my vitals this last visit. She needs a reality check."
• "Was very unsatisfied with the doctor who saw me for a possible ear infection. He spoke to me as if I were a child, with a nasty undertone."
• "They charged me a hefty Co-pay that I usually pay less for a specialist and then said there was no doctor on staff and I had to see a nurse practitioner."
• "The receptionist tried to charge me $40 for the visit even after explaining that Carbon Health was a participating provider."
• "No Receptionist. Kept waiting at front waiting area while 5 others and the receptionist with a nose ring and other workers all hung out in back chatting and laughing about personal things."

Facility and Accessibility

Pros:

• "The facility is a short 5 min drive from her home and has evening and weekend hours and since my sister and I live 30 min away it is reassuring."
• "Excellent facility, and I would recommend it highly."
• "This is a comprehensive office with multiple services offered (labs, x-ray etc.)"
• "I was surprised that this facility had its own xray room."
• "Good place, little to no wait and very well set up for the current social distancing rules."
• "The office is so clean and every precaution was taken to keep clients safe."
• "The facility was immaculate, and the staff was excellent."

Cons:

• "I waited for over 45 min in the examination room."
• "Reviews sounded great so went for a covid test, which took over an hour and a half for 2 of us."
• "Once a place is bought out by a corporation it goes down hill very quickly!!"
• "Why was the hallway under construction?"
• "It was my first time there for a Covid rapid test and they forgot about me in the examination room."
• "Had an appointment for 2.30 for a PCR test. At 3.20- still no test done."
• "The most unorganized facility I have ever been to."

Professionalism and Expertise

Pros:

• "I saw Dr. Akhtar twice for an infection on my foot. He's a young doctor that explained everything and had a pleasant manner."
• "The doctor was amazing and the staff member I dealt with, Suzanne, was phenomenal."
• "I highly recommend Carbon Health. From the receptionist to the Nurses, Physician Assistants, and Doctors everyone is genuinely compassionate and caring."
• "The front desk staff, nurses and doctor are very polite and friendly."
• "The personnel were friendly, attentive and efficient!"
• "They are always very professional and knowledgeable."
• "The staff is extremely friendly and caring."

Cons:

• "These people refused to treat my mother because she was unable to wear a surgical mask."
• "No oxygen was giving, no wheel chair, no compassion, 3 bully’s arguing with me while my mother was in a A Fib attack."
• "Front does not understand elderly people bring advocates to make sure all their concerns are addressed."
• "They would not schedule us for a second appointment (despite children requiring 2 doses 4 weeks apart)."
• "This location is slow, unprofessional, and lacks communication skills."
• "Staff at the front desk was very unprofessional and woman was very rude."
• "The African-American female at the front desk with long dreads was disrespectful and unprofessional."